Program Director - Serco North America

IT Infrastructure and Modernization Program Manager  

Serco brings together the right people, the right technology, and the right partners to create innovative solutions that make a positive impact for citizens and address some of the most urgent and complex challenges facing the modern world. Our vision is to be the partner of choice to Federal and Civilian agencies with a purpose of impacting a better future!

Serco has an exciting opportunity for an experienced and results-driven IT Infrastructure and Modernization Program Manager to lead strategic enterprise-wide initiatives aimed at enhancing technological capabilities. Your combination of technical expertise, program management skills, and leadership capabilities will drive IT infrastructure modernization projects. This role requires a forward-thinking individual with a proven track record in managing complex programs, fostering collaboration, and ensuring the successful delivery of enterprise-wide IT initiatives with large Federal Civilian agency. Successful candidates must be willing to undergo a background investigation and able to gain a public trust clearance.

In this role you will:

1. Develop and implement a comprehensive, long-term IT infrastructure support and response plan aligned with organizational objectives.
2. Effectively manage large-scale enterprise-wide IT infrastructure initiatives, scope, timelines, and budgets, ensuring successful project completion.
3. Provide clear direction, motivation, and support to team members. Services will include IT services desk support, IT hardware repaid, customer support service, email and messaging services and network support.
4. Collaborate with government stakeholders to align IT infrastructure services with agency goals and requirements.
5. Communicate program goals, progress, and outcomes to both technical and non-technical stakeholders.
6. Implement Agile methodologies to facilitate iterative and adaptive project management.
7. Identify opportunities for technology enhancements and stay abreast of emerging trends and best practices.
8. Ensure that IT infrastructure projects adhere to relevant regulatory and contractual requirements.
9. Define and monitor key performance indicators (KPIs) to measure project progress and success.
10. Analyze complex issues, troubleshoot challenges, and make data-driven decisions to ensure program success.

To be successful in this role you will have:

• Bachelor’s degree in information technology, Computer Science, or a related field; Master's degree preferred.
• Proven experience (9+ years) in managing complex enterprise-wide IT infrastructure programs.
• Strong understanding of IT infrastructure components, technologies, and modernization strategies to include Service Now.
• Program Management Professional (PMP) certification or equivalent is a plus.
• Experience managing a team of vendors and subcontractor effectively and direct resources as needed.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to adapt to change, think critically, and drive results.
• Public Trust Clearance.

If you want to make an impact for a better future every day, please apply now for immediate consideration.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.