Program Director - Acacia Network
Buffalo, NY
About the Job
Under supervision of the Administrator, the Program Director ensures quality care and oversees the functions of the program according to regulatory bodies Pre and accreditation requirements. This individual is responsible for the oversight and implementation of care and resources for the purpose of meeting the physical, emotional and social needs of clients. The Director provides supervision to the Housing first supportive housing and works to develop, implement, track, report, and evaluate measurable outcomes. The requirements listed below represent the knowledge, skill, and/or ability required.
The salary is $70,000/annually plus benefits. The work hours are Monday- Friday (8:30-4:30)
KEY FUNCTIONS
- Responsible for overseeing all aspects of the program operations - service delivery, compliance to regulations and contracts, and targets (case management, employment, housing retention and placements, medical and chart compliance, recreational activities)
- Provide direct services to the caseload assigned, which includes case management, home visits, service planning, and coordination of services with the Safe Options Support teams (SOS) and Assertive Community Treatment Teams (ACT).
- Provide leadership, guidance, direction, and supervision to the housing specialist to ensure accurate and timely completion of deliverables, targets, and benchmarks.
- Adhere to OMH regulatory requirements.
- Conduct performance evaluations, disciplinary actions, resignations, and terminations to program staff.
- Monitor and maintain the fiscal condition of the program in collaboration with the financial department; review and monitor monthly budget expenditures to ensure alignment with program budgets, and ensure contract funding is managed and utilized appropriately throughout the budgetary year(s);
- Ensure all program-level reports are completed accurately and timely
- Develop and Oversee program content to support client's needs within the following areas:
- Implement standards to enhance and support client recovery from MH and SU disorders;
- Ensure staff oversight of client needs related to activities of daily living [HB1][MG2]
- Ensure staff adherence to monthly reporting requirements;
- Set and monitor realistic weekly and monthly performance goals in accordance with contract requirements with reporting staff;
- Ensure person-centered and culturally sensitive services are administered to all clients and documented accordingly in the client record (electronic health record and otherwise).
- Ensure that services are documented within 24 hours of service provision;
- Ensure adherence to all Federal, State, City and Acacia Network rules and regulations
- Submit accurate and timely reporting of reports, including statistical information, for both Hispanics United of Buffalo and regulatory agencies.
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- Maintain oversight of OMH contract, ensuring that program standards are in compliance.
- Understand all aspects of contract requirements and communicate this understanding to staff
- Plan, and interpret all policies and procedures for staff; ensure implementation of all policies and procedures.
- Plan and organize program activities to maximize the program contract's goals and performance targets as outlined
- Communicate with peers at other programs on issues related to client progress and best practices
- Facilitate interdepartmental communication and conduct regular staff/departmental meetings
- Review the analysis of program and demographic client data to make programmatic improvements
- Connect with community leaders to build connections, gain support and troubleshoot issues/concerns
- Conduct periodic (minimum monthly) internal file review and implement Quality Assurance measures as needed to ensure quality service delivery to clients (i.e.-address and investigate client complaints). Ensure monthly Quality Assurance reporting to Administration.
- Organize onsite and offsite training opportunities for professional development of staff
- Develop and implement crisis prevention and/or intervention strategies to ensure a safe and secure environment
- Troubleshoot client and direct reporting staff program problems, and make decisions in accordance with program policies, procedures, and protocols
- Provide assistance and follow-up in regard to critical incidents with clients
Conduct and document one-on-one supervision of direct reporting staff to assess and improve work performance (i.e. identify training needs, professional development, etc.)
- Report all incidents that may subject Acacia Network to liability to the Program Administrator. Ensure all incident reporting regulations and policies are adhered with
- Timekeeper for all reporting staff, including review and sign all time sheets, vacation approvals, etc.
- Tasks may be modified, expanded and/or assigned over time
REQUIREMENTS
- Master's degree in social work or related field required.
- Two (2+) years of experience with homeless population or special needs population (mental illness, substance abuse, HIV, etc.…) preferred.
- One (1+) years must be in a managerial position preferred.
- Experience working with mentally ill, and substance use population and individuals and/or families facing homelessness required.
- Experience in staff training and development preferred.
- An understanding of funding and industry regulations and a track record of meeting compliance standards
- Strong leadership, excellent organizational and communication skills
- Ability to work on a strong team of professionals in a culturally diverse environment
- Ability to multitask and to work and function under pressure.
*Acacia Network is an equal opportunity Employer*
Source : Acacia Network