Program Delivery Manager - Latitude Inc

Responsibilities

• Provide strong proactive leadership and clear customer centric direction for the assigned, dedicated team daily.
• Responsible for weekly timesheet approval, expense approval, scheduling of vacation time, management of sick leave and absences, and coordinating backfill personnel if required.
• Interview and hiring, as required for all positions at assigned account.
• Create employee development plans, provide coaching, address disciplinary, and employee concerns.
• Respond with a sense of urgency when receiving customer correspondence that suggests customer satisfaction or retention is in jeopardy.
• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counselling, and disciplining managers and team members.
• Communicate values, strategy, and company objectives to all assigned team members in an effective manner.
• Create continuity plan for staff absences.

Requirements

• Bachelor's degree required.
• 5+ years proven experience as a Program Manager or Project Manager or equivalent.
• Experience in managing staff.
• 5+ years managing complex, multi-thread projects.
• Thorough understanding of project management techniques and methods.
• Excellent knowledge of performance evaluation and change management principles.
• Outstanding leadership and organizational skills.
• Excellent knowledge of Microsoft Office/O365 and related collaboration tools and technologies.

PI239723007