Program Coordinator - AutoGrid Systems

About AutoGrid

The world’s leading energy companies turn to AutoGrid to integrate all distributed energy resources, turn on new revenue streams and drive deeper engagement with their customers. Our suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy service providers to deliver clean, affordable and reliable energy in a distributed energy world.

How do we do this? By pioneering the science of flexibility management. This innovative approach enables energy providers to mine the Energy Internet’s rich data lode to extract flexible capacity from distributed energy resources. In turn, flexible capacity can be used to balance energy supply and demand in real time, increase the productivity and value of energy assets, and deliver new energy services to customers.

Established at Stanford University in 2011, we have assembled a team of world-class software architects, electrical and computer engineers, data scientists and energy experts who apply cutting-edge analytics and in-depth energy data science to solve the world’s most critical energy problems. 

The Opportunity

We are looking for an enthusiastic and experienced professional to join our team supporting various demand response and distributed energy resource (DER) programs consisting of both residential, commercial and industrial customers. You will collaborate with internal AutoGrid teams, external DER manufacturers, state regulators,  and customer engagement partners supporting overall success of the programs. 

The Program Coordinator will:

Day to day responsibilities include 

• Manage consumer data collected from various sources
• Interact with external web-based applications used by customers and regulators
• Resolve any conflicts in data
• Handle inbound customer queries 
• Document and track support request from creation to timely resolution 
• Data entry where necessary 
• Support marketing efforts 
• Develop program materials, forms and process documents
• Perform other related work and projects as assigned and completed within requested timeframes. 

Qualifications and expectations for this role include:

• Strong sense of organization, initiative, and reliability
• Expertise with Microsoft Excel / Google Sheets
• Commitment to quality with high attention to details
• Creative and resourceful in developing and applying solutions to problems
• Excellent verbal and written communication skills
• Demonstrated proficiency with Microsoft Word, Excel, and PowerPoint
• Bachelor's Degree in relevant field
• Two to five years of experience interacting with clients, customers in a complex environment
• Work with tight deadlines

Benefits and Perks:

• Working with a smart, collaborative, and fun group of people solving big important problems
• An exciting atmosphere, and an outstanding work/life balance
• Beautiful, spacious, modern office in Redwood Shores
• Flexible hours and choice of computer (Mac, Ubuntu, Windows)
• Competitive salary and equity
• Competitive health care, dental, and vision coverage
• Excellent 401(k) and flexible spending plans
• Three weeks of paid time off annually, in addition to 10 paid public holidays
• Life, short term and long-term disability, supplemental, and AD&D insurance
• Commuter transit, parking, biking, vanpool and park & ride benefits

AutoGrid is an equal opportunity employer. We do not make hiring, employment or promotion decisions based on race, religion, color, sex, age, national origin, ancestry, sexual orientation, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.