Program Coordinator (LMSW; LMHC: LCAT..) - Good Shepherd Services

Good Shepherd Services is a leading multi-service agency with more than 85 programs that serve over 30,000 youth and families each year – and builds on their strengths to help them gain skills for success.  At Good Shepherd we respect the dignity and worth of every person and reject intolerance, inequity and injustice in whatever form it may take. Voted one of the top 100 places to work in NYC by Crain’s New York, Good Shepherd Services offers a fantastic work environment, a collaborative team dedicated to fulfilling our mission, and an amazing array of benefits. Join our team and help make a difference! 

For Full Time Employees Benefits/Perks:

• Tuition Assistance Program
• Generous paid time off (Including 5 Self-Care Days/Floating Holidays, 12 Sick Days, 15 Vacation Days, and 11 Holidays)
• Healthcare Plans (Medical, Dental, Vision, and Pet Care)
• 403(b) Plan (GSS contributes 3% of your salary to your 403(b) plan after 3 years of service, with contributions increasing over time) 
•  

Candidates hired in this position will work in person but may have the flexibility to work a hybrid schedule at management/program discretion. 

Reports To:                           Program Director- Transitions FT/R

Location:                                503 5^th Avenue, Brooklyn, NY 11215

Hours:                                     35 hours, Exempt

***Salary Range 75K-80K Annually***

Program Coordinator Job Summary:   The Brooklyn Transitions Family Treatment/Rehabilitation (FT/R) program is a specialized, home-based, borough-wide prevention program utilizing the Solution-Based Casework (SBC) model for families facing child welfare-related challenges due to substance abuse and/or mental health concerns who want to repair and improve family relationships and ensure the safety and well-being of children so that families can safely stay together. The Program Coordinator is responsible for the management and implementation of various program operations and functions that comprise an effective and successful program. The Program Coordinator is a key program leader and collaborates closely with the Program Director to ensure the program exceeds contractual commitments set forth by NYC Administration for Children’s Services (ACS).

Our Superstar Program Coordinator is:

• Passionate about providing high-quality, evidence-informed services to families involved in the child welfare system to keep families together safely and ensure child well-being.
• A lifetime learner, continuously developing their clinical and administrative skills and implementation of the FT/R model.
• Dedicated to modeling strength-based, trauma informed practice with staff, families, and other program and agency stakeholders.
• Committed to providing effective management, leadership, and supervisory skills to ensure successful program operations.
• Focused on performance management goals to ensure that the program regularly exceeds expectations.

Major Duties of Program Coordinator 

Leadership

• Serve as a program and agency “culture carrier” for the advancement of the FT/R and SBC models as well as the agency’s mission, vision, and values in concert with the Program Director.
• Communicate effectively with all levels of staff as well as external stakeholders.
• Responsible with program leadership team to uplift and support positive staff morale.
• Accountable for the smooth and seamless operation of various program functions.
• Hold self and others to high expectations for performance excellence.

Program Operations

• Recruit and hire varied levels of staff in collaboration with program leadership to ensure high quality performance in all program areas.
• Manage the implementation of all relevant agency, funder, and model developer required policies and procedures to exceed expectations.
• Prepare monthly internal and external statistical and tracking information in a timely manner reporting program activities and outcomes.
• Coordinate intake processes and ensure robust program utilization to serve the maximum number of families whenever possible.
• Supervise Family Team Conference Facilitator to ensure an effective and robust conferencing process throughout the program in which all expected conferences are held within mandated timeframes and offer a positive experience for families.
• Schedule and facilitate required Clinical Diagnostic Team (CDT) meetings (composed of program staff of varied levels) according to funder’s criteria so that program staff engage in vigorous clinical conversations regarding treatment and services to shape effective decisions that move families forward.
• Provide high quality clinical consultation with staff around substance abuse and mental health concerns impacting the families served and participate as needed in family sessions.
• When indicated, facilitate groups, workshops, and participate in programmatic events.

 Qualifications:

• NYS LMSW; NYS LCSW;  NYS LMHC, ;NYS LCAT ;NYS LMFT required.
• Four years’ experience in child welfare, mental health, or substance abuse setting required.
• Approaches child welfare setting with cultural humility and an anti-racist lens.
• Experience treating those dealing with substance abuse and mental health issues.
• Must have strong ability to multi-task with attention to administrative details.
• Excellent group facilitation skills.
• Problem solver who takes initiative.

Good Shepherd Services is an equal opportunity employer that is proudly committed to becoming an anti-racist and multicultural organization that stands up for justice and equity. We welcome prospective employees from diverse backgrounds, for administrative support and direct service and leadership roles, who will join us on that journey, uphold our values and approach, and believe in our mission. Additionally, we aim to have a racially representative leadership and workforce that is reflective of the communities we work in partnership with.

Good Shepherd Services is committed to providing an inclusive and welcoming environment for all members of our staff, participants, volunteers, subcontractors, and vendors. We do not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of our activities or operations. These activities include, but are not limited to, hiring and termination of staff, selection of volunteers and vendors, and provision of services.

We are committed to providing a workplace that is accessible and accommodating to employees with disabilities. As part of our commitment to providing a barrier-free recruitment and selection process, we will provide reasonable accommodations upon request for candidates with disabilities. If you require any accommodations to participate in the hiring process, please inform us of your needs in advance. We value diversity and inclusivity in our workplace and encourage applicants of all abilities to apply.