Program Coordinator II - State of South Carolina

The State Treasurer’s Office is seeking an inquisitive and detail-oriented senior claims analyst in the Unclaimed Property Program (UPP) that is passionate about our mission of returning unclaimed property to its rightful owners. Provides expertise in the area of complex claims and customer service.  Serves as a backup for several core functions within the division.

• Serves as the Unclaimed Property Program's subject matter expert in the processing of complex claims.
• Reviews and approves all types of claims for payment, including complex claims, within department guidelines up to $10,000. Performs in-depth research to ensure payment is made to the rightful property owner. Reviews and confirms validity of legal documents submitted by claimants by reaching out to business partners and governmental entities as needed to ensure appropriate payment of funds. Reviews work of other claims processors as assigned.
• Resolves escalated customer issues. Researches problems to identify the root cause, takes necessary steps to resolve any issues, recommends process improvement initiatives to prevent future occurrences and communicates outcomes to management. 
• Participates in outreach opportunities and other projects to locate individuals with unclaimed property. Works collaboratively with the Operations Manager to provide guidance and support to team members within the division to ensure objectives and statutory guidelines are met.
• Supports the business community via telephone, email and in person with interpreting and applying the requirements of the Uniform Unclaimed Property Act and filing unclaimed property reports to include the explanation of reporting software and procedures for submitting payment.
• Assists the general public via telephone, email and in person with identifying, locating and claiming unclaimed property.