Program Coordinator II- Orthopedic Surgery & Research - Boston Children's Hospital

Responsible for coordinating and performing complex and varied administrative tasks requiring independent action and the setting of priorities and procedures; implementing effective operational/administrative policies and procedures specific to the achievement of the objectives of the program. Confers with staff and others to provide patients with technical advice, problem solving assistance; refers inquiries to others as needed. Supports physician team with coordination of patient appointments, authorizations and other logistics, as needed.

The Program Coordinator II shall be responsible for:

• Coordinating activities and daily operations of an Orthopedic surgical team. Conferring with surgical team physicians and staff to provide technical advice, problem-solving assistance, and answering questions about the program and its goals. Referring inquiries to others as needed.
• Scheduling appointments and meetings and maintaining personal calendars for surgeon(s). Managing away schedules, assisting with rescheduling clinics, as needed.
• Reserving meeting locations, ordering supplies and equipment, and preparing meeting agenda and other materials. Preparing travel arrangements as necessary. Facilitating travel and expense reimbursement for physicians.
• Collaborating with the Department’s Patient Experience Representative and Call Center teams, providing clinic appointment, peer-to-peer, and telemedicine scheduling services for surgical team’s patients. Directly troubleshooting patient/family inquiries (school notes, letters of medical necessity, FMLA, Physical Therapy plans of care, etc.) and/or referring patient/family to appropriate resources for further assistance and support.
• Liaising with other BCH Departments (e.g., Patient Financial Services, Radiology) and outside clinics/hospitals to resolve delays and errors and ensure appropriate authorizations are obtained, and outside images and medical records are collected.
• May assist in planning workshops, meetings, or conferences; coordinating logistics, scheduling, and faculty/participant communications.
• May review applications, processes or other program documents in conjunction with supervisor/surgeons to determine acceptance or make decisions pertaining to program changes and improvements.
• May assist in the coordination of recruitment efforts.
• Drafting written communication and promotional literature in conjunction with team physicians and BCH and Department Marketing personnel.
• Other administrative and programmatic duties as assigned.

To qualify, you must have:

• Associate’s degree and two years of relevant experience.
• Good verbal and written communication skills
• Ability to command respect from others
• Conflict resolution skills to facilitate positive interactions with the organization
• Organizational skills to effectively organize workload, manage time and resources and schedule and prioritize projects.
• Independent Thinking skills to provide persistence and determination in the execution of the position requirements.

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.