Program Coordinator - ChangingGears

About ChangingGears

Our Mission

• To empower people who are working towards prosperity by providing affordable

transportation solutions.

Our Vision

• As we help each other, people will have the freedom to accomplish their dreams.

Our Values

• Faithful - Listen to God and do what he says.

• Integrity - Do what is right, even when it’s hard.

• Innovate - Continually learning, creating and improving.

• Collaborate - Work as a team to accomplish our mission.

• Celebrate - Mark achievements with joy.

Position & Description

The Program Coordinator is responsible for coordinating and completing all of the tasks necessary to implement our client programs. By executing these responsibilities while following our Values, this position will help accomplish our Mission and fulfill our Vision.

Job Duties & Responsibilities

Coordinate Client Programs

• Client Communications

• Communicate with clients via phone, text, and email

• Schedule appointments, collecting payment, etc.

• Meet individually with clients

• Sell cars, interviewing, etc.

• Present to groups of clients at partner organizations

• Program Administration

• Managing client sales and payments

• Coordinate celebrations

• Keep all digital and physical records organized

• Collect client surveys and feedback

• Enter data into Salesforce and Google Workspace databases

• Work with Vehicle Director to serve clients

• Support Technician Training Manager

• Enrollment, graduation and retention

• Collaborate with Partner Organizations

• Process referrals and manage client pipeline

• Provide client updates and feedback to partners

Other Duties & Responsibilities

• Attend Client Advisory Council meetings

• Attend client celebrations for ChangingGears and CityLink Center

• Assist with selling public vehicles when necessary

• Other duties may be assigned as appropriate

Job Requirements

• Passionate about the Mission and Vision of ChangingGears

• Conduct that is consistent with the Values of ChangingGears

• Possess high organizational skills and follow-through

• Ability to delegate appropriate tasks to others

• Ability to effectively communicate orally and in writing

• Willing and able to be licensed as a used car salesperson - to complete car sales with clients

• Proficient in basic computer applications, including Google Apps, Salesforce and Mac

• Pass pre-employment drug screening and background check

• Valid drivers license

• No more than 2 moving violations and/or at-fault accidents on driving record within thepast 2 years

• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)

Educational Requirements

• Bachelors degree in a related field (or equivalent experience)

Physical Requirements

• Able to sit and work on a computer for 2+ hours at a time

• Able to lift up to 25 pounds

Time Commitment

• Full Time In Office

• Hours are generally Monday through Friday between 8am and 5pm

• Must be available for occasional special events and meetings outside of regular hours

Compensation

• Salary dependent upon experience

• Health Insurance Reimbursement Arrangement

• Company matched Simple IRA plan

• Paid vacation and holidays