Program Coordinator - BTS

BTS has a fantastic opportunity to join our North American Enablement team for a role within our Program Management Office (PMO) department as a Program Coordinator.

The PMO team members are key contributors to a program team, partnering with Account Managers to support and drive the execution of program deliverables. This enables everyone to perform their best work by ensuring high-quality results, timely delivery, and exceeding client expectations.

This position allows the employee the ideal mix of working remotely and in the office. This role will be based out of our Phoenix, AZ or Chicago, IL offices.

The hours are generally between 8:00am to 5:00pm Monday to Friday with some flexibility required due to global sessions.

The Company

BTS is a global professional services firm headquartered in Stockholm, Sweden, with over 1,100 professionals in 37 offices located on six continents. For more than 35 years, we’ve combined a deep understanding of our clients’ strategies and performance with our ability to create transformative experiences. We do this by designing customized learning experiences that drive innovation, alignment, and performance.

The Role

Program Coordinators are responsible for overseeing the successful planning, implementation, and continued rollout of our customized learning solutions. This role will provide support for the operational execution of our client programs, working with multiple stakeholders to ensure each client program runs successfully.

This role will provide frequent opportunities to stretch and grow, requiring someone who will contribute positively to the team’s overall impact on the growth of the business.

Responsibilities

Program Implementation:

• Developing timelines and schedules for the completion of the program in conjunction with the BTS project leader
• Assisting in setting the tone for the program and providing a clear vision around its objectives for the team
• Owning program deliverables as assigned by the project leader against the project plan

Program Rollout:

• Monitoring, assessing, and updating clients on the progress of programs
• Monitoring support inboxes, client support inquiries, and issue resolution exceeding client expectations
• Partnering and communicating with client and internal account teams to put forward recommendations for process improvement that could benefit the client and team satisfaction
• Coordinating with other departments (resourcing, finance, logistics, resource management, and production) to ensure deliverables are executed on time

Program Close:

• Creating and maintaining comprehensive documentation, including but not limited to initiating and compiling data into a client-suitable report format (reports include attendance tracking, participant feedback, facilitator observations, and program insights)

Systems Management:

• Managing participant and program data using digital platforms
• Managing accurate data using various systems to enter and track programs including timelines, revenue, and additional program details

Qualifications

• Proven administrative and/or program/project coordination experience (could include event planning experience)
• Highly organized, analytical, and capable of working on multiple programs simultaneously, with strong attention to detail
• Exceptional verbal and written communication skills, adept at proactively and effectively engaging with high-profile clients and collaborating with internal teams
• Exceptional self-management abilities through effective prioritization of program tasks based on urgency and importance, as we foster a culture of freedom within a framework
• Ability to work independently while also possessing a strong sense of teamwork
• Approaches challenges with a growth mindset while driving continuous improvement
• Capable of thinking quickly and acting decisively, while also demonstrating strong critical thinking skills for effective problem solving
• Proficient in gathering and analyzing data, with the ability to generate comprehensive reports
• Digital savviness, ideally with experience using Zoom, Microsoft Teams, Slack, Smartsheet, and Salesforce
• Experience using Microsoft Office Suite is required (Outlook, Excel, Word, and PowerPoint)
• Eligibility to work in the US permanently without sponsorship

We’re proud of our journey, our ambitious purpose, the positive impact we have as an organization, and the incredible team that makes it happen. If this excites you, then we welcome you to apply.

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