Program Coordinator - Sunrise Systems Inc

Job Title: Program Coordinator
Job ID: 24-01335
Location: Remote
Duration: 08 Months on W2 contract.
 
3 positions
 
Key Skillsets
 

• -Salesforce
• CLM

 

• Under general direction of the Program Director, works with account management teams to process new business, communication initiatives, and key performance metrics.
• Operates as the key contact for national sales inquiries and maintains appropriate data logs. Establishes and maintains the set up of new accounts within financial systems timely and accurately.
• Develops and utilize customer account set-up reports to perform analysis. Works with designated contacts within sales and customer maintenance areas to troubleshoot and resolve membership issues.
• Performs in depth analysis of late customer set-ups, identifies source of issue and determines the appropriate action needed to resolve the issue.
• Resourceful in pursuing or recommending new ideas and/or procedures.
• Ability to implement processes resulting in satisfactory audit practices.
• Proficiency with Microsoft suite, Salesforce, Contract management database systems, and SAP.

 
PRIMARY DUTIES AND RESPONSIBILITIES:
 

• Assists with day-to-day operations of the department as directed by the Manager, including gathering of critical information needed by clients (running reports, tracking progress, etc.), and performing workflow directives with assigned associates.
• Working knowledge of Salesforce and Contact Lifestyle Management tools. Ability to multi-task and effectively manage large volumes of e-mail.
• Contributes to the creation, documentation, and maintenance of standard operating guidelines, procedures, templates and tools, including account onboarding status, account management updates, and account quality control reporting; looks for opportunities to standardize and simplify documentation and procedures across programs.
• Ability to perform tasks with a high degree of accuracy; constructs periodic account dashboards including quality control reporting.
• Proactively searches for and presents process improvement opportunities to management; assists management in defining, planning and implementing solutions.
• Maintains a detailed schedule for each salesforce work/case queue and of all essential activities and deadlines.
• Interacts frequently with interdepartmental associates and management to resolve internal and external customer issues.
• Strong analytical skills; ability to analyze data/situations quickly. Strong problem solving skills; ability to work through difficult tasks.
• Strong Customer Service Skills and focus. Ability to provide exceptional customer service. Strong problem solving skills; ability to work through difficult tasks.
• Performs related duties as assigned.

 
What your background should look like (minimum qualifications)
 
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
 
Requires some training in fields such as business administration, accounting, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training, or equivalent combination of experience and education; normally requires a minimum of four (4) years progressively responsible and related experience, including at least two (2) years at a leadership level.
 
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
 

• Excellent customer service skills
• Ability to manage multiple projects of various diverse scope simultaneously.
• Thorough knowledge and understanding of business principles, process and technology.
• Good interpersonal skills.
• Good relationship building skills.
• Good oral and written communication skills.
• Good group presentation skills.
• Good analytical, organizational and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions.
• Good leadership skills
• Proficient in Excel, Microsoft Office Suite.

 
Contact
Bhuvana Krishna
Desk: 732-837-0416 | Email: bhuvana.k@sunrisesys.com | URL: www.sunrisesys.com