Program Coordinator - PrideStaff
Alexandria, VA 22314
About the Job
Program Coordinator
$23-26/hour, Alexandria, VA
Position Summary:
This position provides administrative services, support, and coordination to the learning and development
department. Primary responsibilities include order fulfillment and processing of certification orders, supporting various administrative functions and speaker coordination for conferences and educational programs including contributing to the writing of marketing materials and articles. Communicates
with customers (both internal and external), speakers, potential speakers, association members and potential members.
Qualifications:
The position requires at least two (2) years of relevant work experience involving administrative support,
efficiency, and customer/member support. Must be detailed-oriented, responsive to internal and external
customers and able to work independently and perform multiple tasks in a busy and demanding environment. Strong data entry, communication (both verbal and written) and analytical skills and proficiency in Microsoft Office Suite and database management are required. Experience in Salesforce and/or Fonteva is a plus.
Principal Duties and Time Allocations:
1. Event and Webinar Coordination
Supports webinar and event planning including but not limited to:
This work includes but is not limited to:
$23-26/hour, Alexandria, VA
Position Summary:
This position provides administrative services, support, and coordination to the learning and development
department. Primary responsibilities include order fulfillment and processing of certification orders, supporting various administrative functions and speaker coordination for conferences and educational programs including contributing to the writing of marketing materials and articles. Communicates
with customers (both internal and external), speakers, potential speakers, association members and potential members.
Qualifications:
The position requires at least two (2) years of relevant work experience involving administrative support,
efficiency, and customer/member support. Must be detailed-oriented, responsive to internal and external
customers and able to work independently and perform multiple tasks in a busy and demanding environment. Strong data entry, communication (both verbal and written) and analytical skills and proficiency in Microsoft Office Suite and database management are required. Experience in Salesforce and/or Fonteva is a plus.
Principal Duties and Time Allocations:
1. Event and Webinar Coordination
Supports webinar and event planning including but not limited to:
- Coordinating agreements with speakers.
- Communicating with staff about daily webinars
- Drafting post-webinar attendance and survey reports
- Coordinate scheduling of webinars with legal sponsors, engagement teams, and others.
This work includes but is not limited to:
- Daily data entry (orders and customer services notes) into the Fonteva database, Learning Management System, and certification exam testing platform.
- Coordinating with the fulfillment center for order processing and occasionally shipping certain products from the office.
- Providing customer service to certified individuals and candidates.
- Daily processing of certification and educational sales, including batches.
- Tracking weekly and monthly sales for the education team.
- Monitoring correspondence in the general certification in-box.
- Documenting and tracking the inventory of all certification products and publications.
- Reviewing and processing credits submitted to association by certified individuals.
- Managing phone and email traffic regarding learning and development with timely responses.
- Cultivating relationships with member companies and becoming familiar with their learning and development
- Providing administrative support to the department as needed.
- Serving, as needed, as part of the phone team supporting the staff receptionist.
Compensation / Pay Rate (Up to): $23.00 - $26.00
Source : PrideStaff