Program Assistant IV - Fred Hutchinson Cancer Center
Seattle, WA
About the Job
Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington.
With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality.
At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. These values are grounded in and expressed through the principles of diversity, equity and inclusion. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Fred Hutch is in pursuit of becoming an anti-racist organization. We are committed to ensuring that all candidates hired share our commitment to diversity, anti-racism and inclusion.
Fred Hutchinson Cancer Center Facilities Engineering department is a 24/7 team that manages all owned facilities on the South Lake Union campus. The Program Assistant IV reports to the Facilities Engineering Administrative Manager. This position is primarily responsible for running the Customer Service desk during business hours. This position will handle all the closing of work requests, which entails ensuring that the appropriate information has been entered and the correct budget has been charged. Additionally, this position will assist the Program Coordinator with various tasks, including taking telephone requests, managing Engineering email inbox, vetting the incoming work requests via our work request form, and maintaining the Facilities Engineering schedule and emails in our engineering inbox.
This position will be fully onsite M-F 8:30am - 5:00pm.
Responsibilities:- Makes key decisions on completed work requests to determine if the request contains the correct budget and chargeback information and closes work orders on a daily basis.
- Receives customer calls for service and various requests over the phone and at times via our Engineering email inbox or work order request form.
- Analyzes work requests and determines the appropriate individual to respond, and the needed urgency of the response, then dispatches the appropriate individual/individuals via radio.
- Enters the request information into the work request system.
- Provides back-up to the Program Coordinator on maintenance of the Engineering schedule spreadsheet. Meets with Program Coordinator (and occasionally Admin. Manager) on a weekly basis to review spreadsheet and ensure shift coverage.
- Files vendor invoices and various correspondence at the request of the Admin. Manager.
- Enters campus event information into the Engineering Outlook calendar and sends correspondence of activities to department.
- Creates files and labels for incoming employees and maintains our employee files.
- Stocks and procures Engineering office supplies.
- Works independently on various complex administrative responsibilities.
- Work independently on assigned projects.
- Other duties as assigned.
- Requires a bachelor’s degree in a related field of study
- Minimum of four years of experience in program-related specialty or field.
- Must be able to work in a fast-paced environment with multiple moving parts.
- Maintain composure during challenging situations.
- Must have good people skills and the ability to communicate clearly both verbally and in writing.
- Must be detailed oriented.
- Must have good data entry skills, be extremely accurate and well organized.
- Must be computer literate and have MS Office skills.
- A working knowledge of Facilities Maintenance desired.
- Computerized maintenance management system experience is desired.
A statement describing your commitment and contributions toward greater diversity, equity, inclusion, and antiracism in your career or that will be made through your work at Fred Hutch is requested of all finalists.
The hourly pay range for this position is from $28.34 to $40.35 and pay offered will be based on experience and qualifications.
Fred Hutchinson Cancer Center offers employees a comprehensive benefits package designed to enhance health, well-being, and financial security. Benefits include medical/vision, dental, flexible spending accounts, life, disability, retirement, family life support, employee assistance program, onsite health clinic, tuition reimbursement, paid vacation (12-22 days per year), paid sick leave (12-25 days per year), paid holidays (13 days per year), paid parental leave (up to 4 weeks), and partially paid sabbatical leave (up to 6 months).