Program Administrator - ETS

For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning. Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include TOEFL, TOEIC, GRE and Praxis. Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.

With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint. Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Technical Program Administrator contributes to the success of the Program Management team under the direction of Senior management. This role has accountability for independent projects that directly support goals of Program Management staff. The Technical Program Administrator will work in a cross-functional team of researchers and developers to (a) understand target market and user segments and how to identify users from both (b) engage with users in interviews, observations, focus groups and other data collection activities to understand their needs and lead the UI/UX aspects of user experience research and associated interface design, wireframing, and documentation for engaging, interactive, and innovative capabilities, (c) serve as design leads for small interdisciplinary agile teams focused on producing user-informed functional prototypes that could be tested in target markets, and (d) collaborate with both internal and external colleagues and consultants to ensure on-time completion of project goals.

Responsibilities:

• Responsible for assisting in the implementation of assessment design and/or conducting user research for learning applications that are visually engaging, accessible, and easy to use.
• Working closely with assessment development staff, programmers, and UX/UI staff, the technical program administrator will assist in design and/or user research for learning and assessment prototypes that conform to ETS Labs technical and architectural standards.
• Assist in researching and designing sophisticated prototypes for new learning and/or assessment ideas. These prototypes should be designed and researched to ensure that they accurately implement appropriate learning/assessment principles balanced with an aesthetically pleasing and easy to use interface.
• Contribute to the execution of user centered methods (e.g., iterative usability) that will measurably improve designs and/or problem solution fit.
• Keep abreast of trends and latest research in human computer interaction, user research, and / or design as well as usability guidelines.
• Manage independent projects associated with the planning and production of program administrations
• Establish project schedules, risk plans, and communications plans for assigned areas
• Participate in defining the annual scope of work, timetable, and work plan specifications
• Support the resolution of assessment development and statistical operational issues
• Identify process improvements to increase productivity, save money, and improve customer satisfaction
• Adhere to ethical standards and comply with the laws and regulations applicable to the job function

Education and Experience

A Bachelors degree or higher in technology-related field of study (computer science, information technology, educational technology, Human-Computer Interaction (HCI), user design, or web/graphic design) and 4 years ofprofessional experience in assisting in the design/research for technology-based user experiences or the equivalent combination of education and experience from which comparable knowledge, experience, certification can be acquired is required.

Additional coursework in cognitive science, computer science, user design is desirable.

Knowledge of assessment development and psychometric processes is also desirable.

Additional Knowledge and Skills

• Previous experience working with programmers and/or prior experience assisting one or more designers to provide or ensure that design supports usability and / or visual appeal of end product.
• Previous experience assisting during client requirements-gathering sessions, usability testing, and design presentations is required, as is experience in storyboarding, prototyping, and graphic design
• Being able to work effectively in a cross-functional team setting and take an active role in contributing to team discussions and decisions across a wide range of domains, and collaborate well with research scientists, assessment specialists, other designers, and / or programmers.
• Strong writing skills, well-developed organizational skills, and a willingness/adeptness with regards to learning new technology are required.
• Strong understanding of the requirements of each stage within the digital design product/assessment development process as well as the understanding of the principles, conventions, terminology and tools for stages in the development process is preferred.
• Experience in assessment development and up-to-date knowledge of the industry, trends, and standard practices are preferred.
• Experience with JIRA and Agile Management tools is preferred.
• Knowledge and/or interest in accessibility and test accommodations is preferred

#LI-RD1

#LI-REMOTE

ETS believes in a Total Rewards philosophy for our employees, and they include:

• Health, Vision, Dental insurance plans to choose from
• Generous continuous learning support, from individual learning grants to up to 6 classes a year for tuition reimbursement as well as on-line learning access!
• Generous PTO and vacation time to balance your work and life
• Additional 8 hours of PTO for volunteer work
• Retirement plan (401(a)) and traditional Roth (403b) with company contribution
• Commuter Benefits, Pet Insurance, 1 year subscription to Calm App

ETS is mission driven and action oriented

• Diversity, equity, inclusion, and belonging is at the forefront of the ETS employee's daily work. To further foster an inclusive environment ETS is home to a wide variety of Affinity groups that celebrate the diversity of our talented employees.
• How about cultivating growth, innovation, and continuous transformation for the next generation of rising professionals as leaders? ETS offers multiple Business Resource Groups (BRG) for you!
• Are you passionate about volunteering and being active in your career and community? ETS offers our Center for Advocacy & Philanthropy (CAAP) where we encourage ETS employees to become active volunteers in their communities and schools through the ETS Cares Giving Campaign. Our employees can support any 501c3 or eligible charity of their choice.

ETS is an Equal Opportunity Employer comprised of people with different experiences, strengths, and backgrounds who share a passion for advancing quality and equity in education. We are dedicated to building teams that reflect the various backgrounds, experiences, and identities of those we serve. The Talent Acquisition team strives to ensure candidates enjoy a fair and equitable hiring process. We believe our differences empower us to be a better team, making better decisions and delivering better results.