Production Support Lead (Functional) at Mastech Digital

Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Production Support Lead(Functional) for our client in the Consulting domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately.

Duration: 24+ Months Contract

Location: Denver, CO

Role: Production Support Lead (Functional)

Primary Skills: Compliance

Role Description: The Production Support Lead (Functional) must have at least 5+ years of experience. 

Responsibilities:

- Provide guidance and leadership to the production support team.

- Lead daily standup meetings for the production support team.

- Triage production issues and drive them to resolution.

- Drive and report on incident SLA compliance.

- Provide project leadership with updates on trending production issues.

- Facilitate client meetings for high priority production issues.

- Attend and provide updates for production release follow up meetings.

- Drive creation of RCCA documentation for major incidents

- Create release notes for production defect fixes. 

- Provide daily guidance and direction to production support tester.

Expected Deliverables:

- Release notes.

- SLA reports

- Testing progress reports.

Required Skills:

- Experience in leading a team.

- Working knowledge ticket management or SDLC.

Education: Bachelor’s degree in Computer Science, Electrical/Electronic Engineering, Information Technology or another related field or Equivalent

Experience: Minimum 5+ years of experience

Relocation: This position will not cover relocation expenses

Travel: No

Local Preferred: Yes

Note: Must be able to work on a W2 basis (No C2C)

Recruiter Name: Vivek Shrivastava

Recruiter Phone: 412.226.4260 (Ext- 2836)

Equal Employment Opportunity 

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