Production Support Analyst (Dallas) - The Fountain Group

Hello,
 
My name is Sanoop, and I am a Recruiter with The Fountain Group. We are a national staffing firm and are currently seeking a Production Support Analyst (Enterprise Application Support) for a prominent client of ours. This position is located in Coppell, TX 75019 (Hybrid Role - 3 days onsite/week).
 
If you are interested in hearing more about the position please respond to this posting with your resume attached or send me an email at sanoop.p@thefountaingroup.com or can reach me at (813) 444-6349.
 
Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.


Job Description:
The Production Support Analyst (Enterprise Application Support) role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
 
Responsibilities:

• Troubleshoot and debug system component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.

• Assist Major Incident calls and engaging the proper parties needed and helping to determine root cause.

• Collaborate both within the team and across teams to resolve application issues and escalate as needed.

• Monitor Dashboards to better catch potential issues and aide in observability.

• Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.

• Minimum of 2 years of Production Support or Enterprise Application Support experience.
• Hands-on experience with Monitoring and Alerting processes in Distributed or Cloud or Mainframe environments.

• Monitoring and Data Tools experience (Splunk, Dynatrace, Thousandeyes, Grafana, Selenium, IBM Zolda or similar tools).
• Any Cloud Technology experience (AWS services - S3, EC2, Lambda) or Azure OR Google Cloud.
• Hands on experience in Windows & Unix / Linux.
• Familiarity working with relational databases (DB2, Oracle, Snowflake etc.)
• Mainframe troubleshooting and support skills (COBOL, JCL, CICS).