Product Support Technician - Spherion

Local Columbia Falls company is actively seeking a skilled candidate to join the Tech Support Team.

This job requires comprehensive technical and interpersonal skills so the ideal candidate will have prior tech support experience, strive in a fast-paced and team-oriented work environment and have a desire to help customers find solutions to their support questions. In addition, you will be interacting and problem-solving with customers nationwide so exceptional communication and documentation skills are required.

Responsibilities:
-Front-line technical resource to our client base
-Manage inbound and outbound calls in a timely manner.
-Establish rapport with the customer while assessing the problem, then determine the scope of the issue by evaluating and analyzing the symptoms, and ultimately provide solutions.
-Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates.
-Provide software application training to maximize the use of the software, using a variety of delivery methods including web-based and on-site training.
-Documentation of the customers calls in a comprehensible manner that captures all necessary information for follow-up service.

Working hours: Various Shifts Available

Skills:
-Proper phone etiquette
-Demonstrated proficiency in typing and grammar
-Knowledge of customer service principles and practices

Education:
High School

Experience:
1-4 years

Qualifications:
-Knowledge of relevant software computer applications and equipment
-Basic Accounting experience required
-Point of Sale/Inventory management experience preferred
-Ability to articulate technical solutions to customers
-Tech-savvy -strong familiarity or technical knowledge of computers and computer programs
-Experience with ERP software systems


Apply online today at www.spherion.com/apply/75034

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).