Product Support Specialist / Web Based Software - Pereless Systems

Red Bank, NJ 07701

About the Job

Pereless Systems is a fast growing, small company that provides on-demand Recruitment / Human Resources software to clients in all industries, both domestic and international. The Client Support Group is responsible for product support, training, implementation, account management, product release management, client communication and end user support services for our suite of web-based software products. This group has an immediate opening for a Product Support Specialist.

The Product Support Specialist serves as a primary point of contact for our clients. This position involves significant phone and web based software support activities. The successful candidate should possess a high level of professionalism and commitment to provide prompt and knowledgeable support to our end users. The position requires the ability to work both independently and within a team in a fast based, technology environment.

Primary responsibilities include:

Track and respond to client inquiries and requests via phone and email

Troubleshoot software product issues via phone and online resources

Track issues and requests to ensure timely response and follow up to clients

Responsible for improving customer retention through service provided to the customer

Configure training materials, implement and train end users on the use of our software products on-site and via online meeting resource

Effectively communicate with technical and sales staff regarding customer and product requests

Escalate critical technical issues to next tier support or management as necessary

Maintain a complete working knowledge of all company products and services

Keyword: computer software, SaaS, software, product support, client support, help desk, end user support
Required Experience:

Bachelor's degree required

Minimum of 2 to 3 years in a product or customer support role is preferred.

Excellent interpersonal, verbal, and written communication skills are required

Ability to multi-task, attention to detail and time management are essential

Knowledge of online meeting tools for support, implementation or training is a plus

Recruitment or talent management software knowledge preferred but not required

Must understand technical environments including Internet and Web-based services, Software as a Service (SaaS)

Proficient knowledge of MS Office products and PC applications

Strong work ethic to handle multiple requests with execeptional follow-through.

Organization skills to track and monitor requests using web-base software tool.

This position is located in our Red Bank, NJ corporate office and is not eligible for work sponsorship or relocation benefits.

We are an EOE employer.

From: Pereless Systems

Source : Pereless Systems