Product Support Specialist Sr at Kyyba

Job Title                     : Product Support Specialist Sr

Location                      : Irving, TX 75038

Contract Duration      : 06+ Months Contract with possibility to extend

Duties: Review service ticket documentation to identify potential reportable events… review tickets that were coded incorrectly; use the Abbott ticket documentation procedures, follow up with the owner of the ticket to update the ticket documentation to correct any identified issues

Experience: 2 years of Experience, in working with in-vitro diagnostic instruments and the associated clinical tests, specifically in the areas of clinical chemistry, immunoassay, and hematology. Two (2) or more years’ experience working in a clinical laboratory and reviewing testing results is recommended.

Key Skills: strong written and verbal English communication skills to communicate with the ticket owners and others within the Abbott organization

Education: Bachelor's degree or equivalent experience, preferably in the sciences or a medically-related area Medical Technology, Medical Laboratory Technician, or a closely related field of study

About Kyyba:                                                                                                    
Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 
Disclaimer: 
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need.
Rewards:
Medical, dental, vision
401k 
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client 
 
SELECT AWARDS

• An INC 5000 company for 10 years
• Corp! Michigan Economic Bright Spots 
• Crain’s Detroit Business Top Staffing Service Companies in Detroit
• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
• Best of MichBusiness winner in HR Wizards & Partnerships
• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest
• 101 Best & Brightest Companies to Work for in Michigan