Product Support Specialist - Maxio

Maxio was born in April 2021 when Battery Ventures invested $150M to bring together two companies that were each amazing in their own right: SaaSOptics, which streamlined financial operations and analytics for SaaS businesses, and Chargify, the leader in billing and subscription management for B2B SaaS.

Both Chargify and SaaSOptics did amazing work creating must-have tools for CFOs and product leaders. By bringing them together, Maxio has created an opportunity to build tech that’s essential not just for CFOs, but also for CEOs, investors, and every other SaaS business operator: a true “SaaS-in-a-box platform” that will unleash growth for subscription businesses all the way from startup through IPO.

Maxio is more than the sum of its parts. With smart operations and world-class investors behind us, Maxio is in a position to change the way that subscription businesses operate—and help transform new businesses to operate more efficiently, scale faster, and reach more customers.


 

WHAT:

• Provide frontline technical and product support to our B2B SaaS customers via email and chat.
• Escalate and coordinate with technical teams on complex product issues and enhancements
• Answer customer queries in a prompt, courteous, and professional manner and provide solutions using the Maxio platform within required SLAs
• Troubleshoot integrated applications and software issues
• Test, recreate, document, and analyze application behavior and data
• Learn about subscription analytics, revenue recognition accounting, invoicing processes, and payments processes
• Interact with dynamic CEOs, CFOs, and accounting staff in high-growth SaaS businesses

WHO:

• Prior experience at a SaaS/Software company is highly preferred
• Zendesk experience is a plus
• Experience in customer service or technical support, providing genuine empathy in interacting with customers
• Experience with  3rd party integrations is highly preferred (QuickBooks, Salesforce, etc.)
• Basic knowledge of JS and CSS is highly preferred
• Excellent written & verbal communication skills in English
• Ability to work independently and as part of a team
• Ability to work in different time zones as needed for training and coverage

Maxio Benefits & Perks:

• Health, dental, and vision insurance plans
• Medical and dependent care flexible spending accounts
• Paid monthly mental healthcare access with Headspace
• Open PTO - we like to keep this simple...making time for life is important!
• 11 paid standard holidays each year - Including a company-wide Winter Break
• 401(k) savings plan with company match!
• Macbook Laptop
• Paid Parental Leave
• A collaborative, entrepreneurial learning environment with a proven playbook
• Remote/Onsite/Hybrid working options

Maxio is committed to providing all team members a truly unique experience with opportunities for professional development and involvement in multiple dimensions of running and growing our business.

Our commitment to Diversity, Equity, and Inclusion: we are committed to an environment that promotes equality, diversity, and inclusion. It's important to us that you bring your true self to work every day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, neurodiversity, or otherwise.

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