Product Support Sales Representative - Power at Altorfer

The role of the Product Support Sales Representative (PSSR) is to call on users of Electric Power Generation units and provide them with the best maintenance and repair options available through Altorfer Power Systems. Specifically promote territorial service objectives; assist users in achieving lower operating costs by recommending appropriate service product options. Additionally, this role will call on prospect customers for parts and full chassis service opportunities for our Caterpillar On-Highway Truck division.

Structure: Each PSSR will have a territory and customer base assigned by the Product Support Sales Manager. Accounts will have a call quota to meet each week and will be responsible for attending weekly staff meetings to report back on progress. Local travel required using a company car and fuel.   The perfect person for this job will be a “road warrior.”

PRINCIPAL FUNCTIONS & RESPONSIBILITIES (including, but not limited to):

• Works closely with Parts, Service, and Inside Sales to ensure all customers receive an exceptional level of customer satisfaction for their Truck and Generator service.
• Practices fundamentals of good sales techniques, prospecting, telemarketing, preparing effective sales presentations, use of sales aids, closing, etc.
• Aggressively work Prospect Customer list for all engine and full chassis opportunities.
• All assigned accounts will be profiled following the Product Support Sales Manager’s direction and periodic maintenance will be performed throughout the year.
• In person account frequency will be set at 12 per week with one office day.
• Aggressively promote all current service and parts special sales promotions including but not limited to CSA, ESC, Parts Store, etc.
• Submits all customer communication indicating, contact and subjects discussed in Sales Link Activities.
• Monitors customer database in Sales Link for contact name changes, addresses and phone number changes, account name change, email and unit information assignment.
• Maintain, as necessary, library of all Caterpillar service publications.
• Assist with maintenance of engine serial numbers/unit numbers and contact information for all customers utilizing Sales Link.
• Utilize Truck.Cat.Com as one safe source of information for the on-highway engine business.
• Participates in factory visits, works with and joins local trade associations and other related commercial marketing account activity.
• Aggressively looks for non-Cat sales opportunities in A.O.R. and reports customer contact information and current competitor when available in Sales Link under prospects and applicable Campaign.
• Assists with credit issues should a charge customer’s account become delinquent.
• Expense reports will be submitted with receipts for all expenses incurred and submitted to A/P the first Monday of the new month.

EDUCATION/QUALIFICATION/EXPERIENCE:

A two or four year undergraduate degree from an accredited college preferred. Previous experience in a service organization, power systems sales or related sales coordination role preferred. Computer proficiency in excel, access, Power Point and CRM software.

This position will spend a good portion of time traveling to customer jobsites. May work in an office environment, sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. May on a continuous basis walk, bend and lift up to 20lbs and on occassion up to 75lbs. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.