Product Support Engineer- (HM&E) - Serco North America

Are you looking for an opportunity to contribute to the Navy’s surface ship readiness? At Serco, we are looking for the brightest, most innovative, and driven with an appetite for wrestling complex problems.  This position supports the Principal Assistant Program Manager (PAPM) for Hull Mechanical, and Electrical (HM&E) Material Manager.  The position requires demonstrated experience in coordinating with multiple stakeholders across the Surface Warfare Enterprise (SYSCOMS, TYCOMs, Technical Warrant Holders, Fleet, DLA and OEMs) to support emergent tasks and seek resolutions to life cycle and sustainment issues. The key attributes needed for this position are someone with demonstrated experience developing and managing the Integrated Product Support (IPS) elements for Navy systems and that has good project management skills, a self-starter, detailed oriented and timely. You will be part of a 40–50-member team that works closely with the customer and other Serco teams to deliver quality engineering services solutions in the Washington DC area with the opportunity of hybrid teleworking and in-office work.

In this role, you will:      

• Provide direct program support to the HM&E Material Manager.
• Ability to conduct analysis of product deliveries and or supply chain processes to identify or recommend changes, to maximize material levels, maintain supply-chain efficiency, and or minimize cost.
• Ability to analyze, validate, and present data for cross-organization processes and improvements/Initiatives.
• Ability to develop point papers, briefings, budget documents and other administrative documents for leadership.
• Willing and able to take succinct meeting minutes/notes and track actions to completion.
• Familiarity with product support elements (engineering, supply, tech data, maintenance, training, support equipment, etc.) and their impacts on system readiness
• Execute day to day processes and perform data management applying a combination of material data mining, data modeling, and data analysis to identify high usage/high failure parts, cost/benefit, and or problem analysis utilizing data driven sources.
• Demonstrate experience utilizing critical thinking solving broad programmatic and logistics issues and implementing strategic plans within and across organizational stakeholders.
• Technical or operational background in Surface Navy HM&E Systems - preferably Air Conditioning, Refrigeration, Cranes, Davits, Compressed Air, or Helo Hanger Doors
• Participate and support Diminishing Manufacturing Sources and Material Shortages (DMSMS) and Obsolescence Management IPTs/WGs.
• Responsible for development of program Plan of Actions and Milestones, identifying critical paths, program risks, and mitigations plans.
• Compile program level briefs, status reports or special tasking in response to emergent requests for information or resolution of problems utilizing various resources and data analysis.
• Coordinate and participate in working groups, program development forums, analytical activities and other forums as required to accomplish program requirements.

To be successful in this role, you must have:

• Bachelor’s degree in related discipline 2 to 4 years of relevant experience.
  • In some cases, educational requirements may be adjusted or waived for more than 7 years applicable work experience. Work experience may be adjusted for highly specialized knowledge or uniquely applicable experience.
• Ability to obtain and maintain a Secreat clearance (post employment)
• Computer skills: requires advanced knowledge in Microsoft Office Suite (Excel, Word, PowerPoint, and Access).
• Previous experience working in the within the supply system to include knowledge to various supply and sustainment related databases/tools such as: NMD, One Touch, FED Mall, LogiQuest, MRDB, HM&E Online Report, eCANNAB, SMDII, Jupiter, MBPS.
• Knowledge/Understanding of Class Standard Work Templates (CSWTs).
• Knowledge/Understanding of the Navy provisioning process, provisioning technical data (PTD), and configuration management.
• Knowledge/Understanding of the 12 Integrated Product Support (IPS) Elements
• Familiar with the Planning, Budgeting and Execution, (PB&E) Process to include understanding of Baseline Assessment Memorandum (BAM) process/timeline.
• Ability to prioritize and complete assigned tasking and represent at technical meetings.
• Ability to travel 10%

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.