Product Success Specialist - HirexHire

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

THE ROLE

Our client is seeking a tech-savvy Product Specialist to join their Success team! Their organizers and technology solutions are in a class of their own, requiring a special approach to meet their unique demands while fostering growth opportunities. If you have a passion for technology and customer success, this role is perfect for you. As a Product Specialist in, you will be a key player in implementing the company's broader strategy, collaborating closely with teammates in the Success Team, Sales Department, and Technology Development. The ideal candidate has a keen eye for detail, stays calm under pressure, and has a strong background in technology, all of which are key to excelling in this role. Success in this position depends on proactive communication, a hands-on approach to training clients on the company technology platform, and strong organizational skills. If you're self-driven, focused on delivering results, and excel at time management, you'll find success and growth opportunities in this position.

WHAT YOU WILL NEED

• Proficiency in conducting virtual screen-sharing sessions for client demos and training, while effectively addressing both technical and non-technical questions

• Ongoing learning and retention of the constantly evolving product features and usage patterns 

• Tech-savvy with extensive experience in customer relationship management style, preferably Salesforce

• Collaborative and open to working with other team members to meet and exceed client needs and expectations

• At least 2 years of B2B support experience preferred

• SaaS experience preferred

• Ability to travel as needed for onsite client support and company trainings

• BA/BS degree or equivalent 

WHAT OUR CLIENT OFFERS

• The opportunity to make a difference

• A friendly & fun environment – extremely non-corporate!

• Competitive salary, benefits, and more

• Free parking

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!