Product Specialist - Proctor Acura

For the Product Specialist position, applicants should take pride and ownership in ensuring customers’ needs are met and questions are answered to create an excellent customer service experience for all guests. Product Specialists are vehicle experts, responsible for demonstrating vehicle features and technology to customers for education purposes; assisting with customer questions and troubleshooting; greeting customers, as well as ensuring they feel valued and heard; fostering relationships with current customers while cultivating relationships with new customers.

What We Offer

• Pay range: $37k - $45k (includes bonus opportunities)
• Paid vacation/sick/holiday
• 401k options
• Medical/dental/supplemental insurance options
• Paid on-site training
• Career growth opportunities
• Discounts on products and services
• Friendly work environment
• Family owned and operated

Product Specialist Responsibilities

• Meet and greet clients
• Assist clients with vehicle technology
• Perform professional and knowledgeable demonstrations of vehicles at time of sale and post delivery refresh
• Perform test drives and guide clients through the sales process
• CRM duties: data mining, run campaigns, lead response, snap cell, query response
• Arrange and perform active vehicle deliveries offsite
• Answer phones, transfer calls, take messages
• Service duties: assist clients with tech and feature questions, assist with service client overflow
• Clearly and concisely consult with clients in person, virtually, and by phone
• Maintain dealer training
• Vehicle lot management

Product Specialist Qualification

• Ability to provide exceptional customer service with good listening skills and a positive attitude
• Comfortable working computers and learning new software
• Ability to learn, retain, and articulate new information
• Ability to independently define problems, collect data, establish facts, and draw valid conclusions
• Ability to calculate figures such as discounts, percentages, and taxes
• Ability to multitask in a fast paced atmosphere, as a self-starter and critical thinker in a team environment
• Posses the drive, desire, and determination to meet production goals and expectations
• Must be comfortable communicating with customers, both written and verbally on all platforms, ie phone/text/email/video
• Well groomed appearance
• Minimum high school diploma or GED
• Clean driving record
• Willingness to submit, and pass, a pre-employment drug screen and background check
• Knowledge of new technology and/or electronics is a plus
• Knowledge of the automotive industry is a plus
• Customer service or sales experience is a plus

At the Proctor Dealerships, we believe happy employees cultivate happy customers. We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers. We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment. 

At the Proctor Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Proctor Dealerships is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We believe happy employees cultivate happy customers. We strive to provide a pleasant and forward thinking working environment that exceeds the expectations of both our internal and external customers. We actively search for employees who are motivated, dedicated, and enjoy being part of a team environment. 

This company is an equal opportunity employer and ADA compliant employer and does not discriminate because of race, color, religion, sex, age, citizenship, marital status, disability, national origin, familial status, gender identity or expression, or sexual orientation.

EQUAL OPPORTUNITY EMPLOYER

APPLICANT’S STATEMENT

I understand that if I am hired, my employment will be for no definite period, regardless of the period of payment of my wages. I further understand that I have the right to terminate my employment at will at any time with or without notice or reason, and the Company has the same right. No one other than the President of the Company has authority to modify this relationship or make any agreement to the contrary. Any such modification or agreement must be in writing. I understand that the Company reserves the right to require me to submit to a drug test at any time and also reserves the right to require me to submit to an alcohol test and/or medical examination to the extent permitted by law. The Proctor Dealerships are a drug-free workplace and employment is contingent upon passing a drug test. Marijuana results are excluded as a condition for hire and continued employment. However, Proctor will not tolerate employee impairment during working hours by any substance, including marijuana, even if the employee is a licensed medicinal card-holder. I further understand that the Company may contact my previous employers and I authorize those employers to disclose to the Company all records and other information pertinent to my employment with them. I release my previous employers from any liability as a result of their disclosure of information about me to the Company. I also authorize the Company to provide truthful information concerning my employment with it to my future prospective employers and I agree to hold it harmless for providing such information. I further understand that if employed I will be on a 90-day introductory period, and that termination for unsatisfactory performance during that period will not result in any Company responsibility for unemployment benefits. I further understand that completion of the introductory period does not confer any expectation of continued employment, and that if employed, my employment will be for no definite period and “at-will.” By signing this application, I certify that all of the information that I provide on this application and in any interview will be true, complete and accurate. I understand that if I am employed and any such information is later found to be false or misleading in any respect, I will be dismissed. I certify that I have received a written notification that the Company may obtain a consumer report or reports on me. I authorize this Company to obtain such a report or reports for use in connection with my application for employment and for other employment-related reasons. If hired, this authorization shall remain on file and serve as ongoing authorization for procurement of employment-related consumer reports at any time during my employment. I understand that the term “consumer report” includes, but is not limited to, credit checks, criminal background checks, Department of Motor Vehicle reports, and investigative consumer reports. I further understand that the term “investigative consumer report” means a report in which information on my character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with my neighbors, friends, or associates, or with others with whom I am acquainted or who may have knowledge concerning any such items of information.