Product Specialist - The Carolinas Center for Medical Excellence

Product Specialist

Remote

Who We Are:

Constellation Quality Health, formerly CCME, is a non-profit health care quality organization and QIO-like Entity certified by the Centers for Medicare & Medicaid Services (CMS) founded by physicians in 1983. Headquartered in North Carolina’s Research Triangle, we offer an array of quality improvement, clinical review, audit, technical, and consulting services and solutions to improve care delivery, system performance, and patient outcomes.

Constellation Quality Health recently acquired an innovative software-as-a-service (SaaS) platform designed to enhance the connection between healthcare systems and community-based programs. Our technology supports referral processes, program implementation, data management, and reporting to improve health outcomes across 14 states.

What You’ll Do:

We are seeking a Product Specialist with a strong background in healthcare and technology. This role involves using online tools for training and virtual and in-person product demonstrations to onboard and support clients.

We expect you to:

• Deliver live webinars, interactive online training sessions, and one-on-one coaching to train and onboard clients on our healthcare solutions.
• Develop and maintain engaging training materials and documentation.
• Perform product demonstrations for potential clients and provide ongoing customer support and training.
• Troubleshoot and provide technical support for customers and users, working closely with developers and product managers to resolve issues.
• Stay updated on the latest healthcare technology and trends to improve our solutions and training materials continuously.
• Collaborate with IT, product and project management, as well as sales and marketing teams for cohesive product knowledge and effective implementation.
• Occasionally travel for in-person training sessions, client meetings, and professional development opportunities.

Who You are:

The successful candidate will have experience in healthcare, public health, social work, or related fields, with a keen understanding of either Social Determinants of Health, Health Equity, or Population Health.

Our requirements for this role:

• 3 – 5 years of experience in a related field, with preference for candidates experienced in working with online products within the sectors of healthcare, public health, social work, medical care, community health, or population health.
• Proven technical acumen with the ability to troubleshoot and provide support for online workflow solutions and databases.
• Strong background in creating and delivering training programs, with an ability to engage a diverse audience.
• Excellent communication and interpersonal skills for effective stakeholder interaction.
• Self-motivated and capable of working independently in a remote setting.
• Familiarity with healthcare technology, data analysis tools, and EHR systems is a plus.

Why Join Constellation Quality Health

Make a Difference: Play a key role in a product that is transforming healthcare delivery and community health outcomes.

Career Growth: Work at the forefront of healthcare and technology, with vast opportunities for advancement.

Collaborative Environment: Become part of a team that values innovation, diversity, and collective success.

We offer a competitive salary and benefits package and a flexible work environment.

Equal opportunity employer of protected veterans

Equal opportunity employer of individuals with disabilities

We do not discriminate on the basis of race, ancestry, color, religion, sex, age, marital status, sexual orientation, gender identity, national origin, medical condition, disability, veteran status, or any other basis protected by law.

Applicants and employees are protected from discrimination based on inquiring about, disclosing, or discussing compensation or the compensation of other applicants or employees.