Product Specialist - Quest Diagnostics

We Provide Solutions. Patients and Physicians rely on our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far reaching consequences, and require sensitivity, tact, and a clear dedication to service. It’s about providing clarity and hope.

The Product Specialist will support new solution development and life cycle management for sub-segments through a cross-functional team reporting to the Product Director. This position will support Drug Monitoring/Toxicology.

This is a hybrid position based in Secaucus, NJ but remote candidates will be considered.

• Work with the Product Director to identify, develop and implement solutions addressing unmet customer needs that will drive profitable growth in sub-segment.
• Build partnerships with key internal & external stakeholders, providing both strategic counsel and support to all areas of the function.
• Execute effective life-cycle management across the sub-segment through robust cross-functional team management.
• Support the Value Delivery partners to achieve agreed revenue, volume and margin targets in AOP.
• Partner with Marketing on marketing strategy and mix.
• Assess new products/solutions to enable prioritization within R&D, IT and Operations.
• Generate customer insights to define customer/market sub-segment needs to drive product/portfolio solution, priority setting, risk management.
• Conduct market research to evaluate sub-segment market trends, track changing behaviors, and identify unmet needs
• Define and manage sub-segment metrics (including TAT and other potential requirements such as billing programs, prior authorization etc.).
• Assure the voice of customer is brought into the in-line and product/solution creation process.
• Understand the competitive landscape to insure we have winning solutions in development and in the market place.
• Understand continuum of care requirements and gaps.

Knowledge and Skills: 

• Domain knowledge - Understanding of the lab industry and Healthcare landscape
• Customer Focus – build strong (internal) customer relationships and delivering customer-centric solutions
• Story Telling + Effective Communication - Developing and delivering product messages that convey a clear understanding of the unique needs of different audiences
• Collaboration/Team oriented - Building partnerships and working collaboratively with others to meet shared objectives; ability to motivate and work well with diverse, cross functional teams and in a matrix environment
• Decision Quality - Making good and timely decisions that keep the business moving forward
• Curiosity – demonstrates a proactive interest in understanding portfolio needs, market dynamics, competitive landscape, customer needs, and channels to growth
• Business Insight - Applying knowledge of business and the marketplace to advance the organization’s goals
• Plans & Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals
• Financial Acumen - Basic understanding of key financial principles, including revenue, costs, and profitability; Ability to forecast within a product context
• Excellent project management skills - Ability to manage multiple projects at once
• Superior communication skills - including ability to develop superior slide presentations and deliver formal business presentations
• Initiative – ability to independently problem solve and find resolutions
• Strategic thinking – ability to think critically and connect details to broader business goals

Education:

Bachelor’s Degree (Required), MBA preferred

The base salary range for this position is ~$80,000 - $90,000. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. 

Benefits Information:

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:

• Medical/Prescription Drugs
• Dental
• Vision
• Flexible Spending Accounts (FSAs)
• Supplemental Health Plans
• 401(k) Plan – Company match dollar-for-dollar up to 5%
• Employee Stock Purchase Plan (ESPP)
• Supplemental Life Insurance
• Dependent Life Insurance
• Short- and Long-Term Disability buy-up
• Blueprint for Wellness
• Emotional Well-Being Resources
• Educational Assistance
• Paid time off / Health Time
• Variable Compensation Plans
• Sales Incentive Plans

Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets