Product Services Operations Specialist - World Vision USA

The Intersection ofCalling and Career

World Vision is hiring a Product Services Operations Specialist

01At a Glance

Role: Product Services Operations Specialist

Location: Federal Way, WA

Schedule: This role will work a hybrid schedule. 7:30am to noon in the World Vision Federal Way office. Afternoons available for remote work.

Company Size/Type: Nearly 1000+. Non-profit charitable organization. Together, we empower the most vulnerable children to overcome poverty and experience the fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

02The Job

Processoperational production requirements in support ofmassmarketing channel campaigns, events and donor engagement opportunitiesinvolvingmarketingacquisition and retention efforts.Process(on time and within quality standards)operational, print and fulfillment relatedservice requirementsensuring that traditional and/or digitalsolutionsare successfully delivered to donorsandmarketing channels.Utilize software to print documents and convert videos,assembleand prepare materials for shipment in support of marketing and fundraising activities.Help carry out our Christian organization’s mission, vision, and strategies. Personify the ministry of World Vision by witnessing to Christ and ministering to others through life, deed,wordand sign.

1. ​​Keep Christ central in individual and corporate life. Actively participate in and contribute to the spiritual disciplines of the organization (Christian conduct, chapel, prayer, worship, devotions, and leadership of devotions); incorporate WV Core Values into decisions within scope of role.
2. Processtheoperational production requirements assigned to work queues in support of conducting timely and quality driven digitaland/or print related deliverables to marketing channels or donors.
3. Leverage variousCRMdigital technologies and hardware capabilities to successfully process/service donor accounts and deliver solution sets for marketing business partner groups.
4. Process operational data andprovideprintservicesupport of Chosen eventsand new product development.
5. Engage withmarketing/fundraisingbusiness partnergroupsto research/resolvecomplex donor issues, assign children and families in a timely manner ensuringdonor satisfaction.
6. Ensure accuracy of allmarketing product/collateraldataensuring thatagreed upon deadlinesare met.
7. Assemble and sort marketing materials for mailing.  Prepare mailing labels and envelopes. 
8. Process all outgoing mail (i.e., first and third class, domestic and international) using postage metering system to ensure proper postage for timely and accurate delivery. 
9. Generate innovative ideas that may cut costs and increase retention while processing new evolving creative project deliverables for marketing and fundraising business groups.
10. ​Perform other duties as assigned.Maintain awareness of corporate goals, objectives, organizational announcements, and activities. Reference and follow organizational policies and procedures, seeking clarity as needed.

03Required Experience

• High School/GEDrequired.
• A minimum of one year of work experience in operations,print production, or related arearequired.
• Knowledge of print software preferred.

04Salary Range & Benefits

The full range for this position is an hourly rate between $17.76 - $25.04. This applies to locations with a market similar to our U.S. HQ in the Greater Seattle area. A different range may apply based on your work location. Typical hiring range is $21 - $23 hourly.Job offers within the range are based on relevant job qualifications and pay equity. World Vision employees see our Salary Administration Guidelines and My Life My Benefits pages on our organization intranet known as The Vine. Please indicate the range you're targeting when asked during the application process. In addition, we have a robust and comprehensive benefits package to round out our total compensation package. Click here to learn more. Additionally, merit, auto allowance, and relocation may be available to eligible employees based on existing plans.

05 About World Vision USAWhen you work at World Vision, yourpassions and talents come together to meet the greatest needsin the world today. We go to ends of the earth and into the margins. Where few go and the road is less traveled.Because Jesus is alive in the hardest places to be a child. We are dangerously soft-hearted. But just the right kind of dangerous. That's because we're a global Christian humanitarian organization. We partner with children, families, and their communities to reach their full potential by tackling the causes of poverty and injustice. We empower people out of poverty. For real. For good. For nearly the last 70 years. Jesus' love at the center. Always. We're Christian and follow Jesus' example to show unconditional love to the poor and oppressed. Serving every child we can regardless of faith. Are you feeling called to explore joining us? We hope so.