Product Service Manager - Kirby-Smith Machinery, Inc. - Oklahoma City, OK

Who We Are

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today’s construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Product Service Manager Benefits 

• Medical, Dental & Vision Insurance 
• Paid Time Off and Vacation
• Short/Long Term Disability
• Growth Opportunities 
• Paid Training
• Family-owned and Operated
• Health and Wellness 
• Above-average Industry Pay

Product Service Manager Position Purpose

Responsible for supervising a team of mechanics to efficiently manage the repair and maintenance of equipment which falls within their scope of responsibility, by utilizing the assets available in an efficient and timely manner, keeping unproductive time to a minimum. 

Product Service Manager Essential Functions 

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Accepts requests from internal and external customers for repairs to equipment within scope of responsibility and communicates to internal employees as necessary
• Researches scope of repair and prepares quotes for customers
• Opens work orders, assigns the appropriate technician to perform the repairs and processes WIP within company standards
• Determines which repairs are warrantable, and which are to be billed to the customer
• Monitors progress of repairs and communicates with customer on status
• Monitors work in process to achieve labor goals of a maximum of 60 hours per technician
• Tracks and schedules factory campaigns and ensure they are completed by set deadlines.
• Monitors and tracks parts returns
• Completes all paperwork related to the department in a timely manner
• Oversees safety practices of employees and corrects as needed; actively supports and encourages safety training and compliance with all safety procedures
• Manages employee performance appraisals in a productive and timely manner.
• Maintains open and continuous communications with Service Manager on work issues and employee matters
• Performs other job-related duties as assigned

Product Service Manager Minimum Qualifications

• High School Education or Equivalent
• Five (5) years experience as a heavy equipment machine technician in a related field and supervisory experience.
• Proficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applications
• Must possess excellent oral and written communication skills
• Must be adept at organizing, planning, and task completion to manage a high volume of department paperwork
• Experience or training in management concepts and practices or the willingness and ability to obtain such training and apply it in an acceptable and approved manner

Product Service Manager Physical Requirements

• Pushing/Pulling/Lifting/Carrying up to 50 pounds without assistance
• Physical ability to squat, twist, turn, bend, stoop, climb, and reach overhead
• Must be able to work in extreme heat or cold and/or wet, damp, dusty, or windy conditions and tolerate exposure to typical noises, hazardous materials, and fumes/odors associated with the shop
• Physical ability to perform for extended hours
• Ability to adhere to personal protective equipment (PPE) policy and maintain individual PPE in a functional condition

This is considered a Safety-Sensitive position. 

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.