Product Service Engineer at Harvey Nash

The main function of a product service engineer is to provide support services which include investigating, troubleshooting, and diagnosing application and technical problems, followed up with restoration of service through corrective actions and permanent resolutions. This includes software and on-board hardware, for a worldwide group of Mining Technology customers and dealers. Mining Technology (MineStar) hardware and software issue identification and resolution for dealers and customers. Implementation and utilization of standard support processes to respond, restore, and resolve issues. Advocate on behalf of the dealer and customer to resolve technical product issues with product development engineering. Participate in New Product Introduction (NPI) projects. Report issues within the CPI (product defect) process to assure proper resolution to ongoing issues. Create and maintain a support environment that facilitates issue diagnostics and customer connectivity. Create and report product improvement ideas including functional enhancements and supportability improvements. Complete NPI product support deliverables. Salary from $68000/yr DOE. Position is in Johnston, NC. Email resume to positions@harveynash.com

Requirements

Bachelor Degree in Mechanical Engineering

1+ years of experience with testing and or development in mechanical engineering

Experience with: Hydraulics, Structures or Vibrations, and Thermals.

Machine system development and testing

Proficiency in troubleshooting and problem solving, including Root Cause or Failure Mode Analysis. 

Strong communication skills

Ability to read and interpret blueprints, technical drawing, schematics and specifications.

Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD)