Product Owner, IT - Crum & Forster

Crum & Forster (C&F)  with a proud history dating to 1822, provides specialty and standard commercial lines insurance products through our admitted and surplus lines insurance companies. C&F enjoys a financial strength rating of "A" (Excellent) by AM Best and is proud of our superior customer service platform. Our claims and risk engineering services are recognized as among the best in the industry.

Our most valuable asset is our people: more than 2000 employees in locations throughout the United States. The company is increasingly winning recognition as a great place to work, earning several workplace and wellness awards, including the October 2022 Great Place to Work® Award for our employee-first focus and our steadfast commitment to diversity, equity and Inclusion.

C&F is part of Fairfax Financial Holdings, a global, billion dollar organization.  For more information about Crum & Forster, please visit our website: www.cfins.com.

Travel Insured International is a leading travel insurance provider with more than 25 years in business. As a key component of our Specialty Business Unit, within the Accident & Health division, TII provides travel protection plans to help each individual travel confidently. Travel Insured International is proud to offer products to consumers and to agency partners of all sizes. We're committed to providing dependable coverage, great value, and end-to-end satisfaction for all customers. We are hiring for a Product Owner in our IT Team.

As a Product Owner in our Information Technology organization, you’ll work on innovative projects impacting our customers, agents and employees. In this key role within the organization, you will work with various levels of professionals to define, deliver, and manage efforts that align with our strategic goals.

You’ll be responsible for planning, analyzing, delivering and managing multiple applications with significant size, scope, and complexity.  You’ll work with a variety of technologies supporting front and backend systems to develop and maintain the health and stability of our applications. Provide insights and contribute to decisions impacting the team.

What you will do for C&F:

• The Product Owner plays a key role in the company’s strategic direction, defining and articulating new opportunities and maintaining existing applications by working in close concert with customers, partners, stakeholders on matters related to the system, process and/or product.
• In this role, you will support the Business by working with IT Development and QA teams with responsibility for eliciting, understanding and documenting business needs to determine and recommend the most optimal solution to conduct software development.
• Provide input to internal business groups and peers on technology and process improvement projects designed to improve business and IT results.
• Create and manage the system and/or product roadmap, prioritize product opportunities, refine and maintain existing features to drive business goals within our internal, external core application and services.
• Represent the voice of the end user, product teams and can clearly articulate the problem to be solved or the opportunity to be captured while aligning to business strategy.
• Defines business and functional requirements for enhancements and projects to implement IT business solutions with a focus on critical business priorities.
• Communicate functional business requirements in enough detail to effectively involve IT Stakeholders across domains and suppliers and conversely communicate technical solutions to business stakeholders in non-technical terminology.
• Understand plans for defining, delivering, enabling and supporting information technology system components into the organization architecture.
• Create and maintain automation scripts and test suites
• Assist to define system scope and objectives based on both user needs and a basic knowledge of business systems and industry requirement with consideration of business application to both current and future business environment.
• Identify applicable technology alternatives to given business problems with the assistance and direction of the IT resources and /or Subject Matter Experts.
• Coordinate and facilitate user testing activities by partnering with IT team, business partners, Third party suppliers, Subject Matter Experts, etc. related to the environment, setup, installation by using test and execution standards.
• Focus on outcomes over outputs, incorporating design thinking methods and analytics to technical design across all teams as part of the development lifecycle.  Collaborate across teams to align the customer journey and dependent backlogs.
• Support project manager/release manager by providing input into project information such as scope, evaluation criteria and results, etc.

What you will bring to C&F:

• A Bachelor's degree in a technical and/or business management related field or equivalent work experience is required.
• 6 years of experience in Application, Product management, Business development, Software lifecycle, Software automation or a similar role is required.
• Salesforce experience highly preferred.
• Strong verbal skills and ability to lead conversations with internal and external teams.  Proven ability to work and communicate effectively on cross-functional, internal and external teams is required.
• • Strong technical skills
  • Creativity
  • Success working in a fast-paced environment
  • Excellent written and verbal communication skills
  • Able to work in a fast-paced environment and adaptable
  • Problem-solving, independent judgement and critical thinking aptitude
  • Ability to manage multiple tasks and prioritize
  • Team orientation
  • Strong attention to detail
  • Continuous Improvement experience
  • Life-long learning - pursues opportunities to develop new skills and/or increase effectiveness
  • Self-starter with strong work ethic, able to work independently and as part of a team
  • Strong business collaboration skills, responsiveness to service needs and operational demands required.
  • Ability to embrace, adapt and lead through change, fosters effective partnerships and drives effective collaboration with peers and vendor resources
  • Openness to new ways of thinking and acquiring new skills to retain a competitive advantage
  • Customer focused to drive and deliver solutions to our customers that meet their expectations on time and with quality
  • Thoughtful process of analyzing data and problem-solving data to reach a well-reasoned solution independently and as a team.
  • Partnering effectively to drive our culture and execute our common goals together as one team

#LI-AV1

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Competitive compensation package

Generous 401K employer match

Employee Stock Purchase plan with employer matching

Generous Paid Time Off

Excellent benefits that go beyond health, dental & vision. Our programs are focused on your whole family’s wellness, including your physical, mental and financial wellbeing

A core C&F tenet is owning your career development, so we provide a wealth of ways for you to keep learning, including tuition reimbursement, industry-related certifications and professional training to keep you progressing on your chosen path

A dynamic, ambitious, fun and exciting work environment

We believe you do well by doing good and want to encourage a spirit of social and community responsibility, matching donation program, volunteer opportunities, and an employee-driven corporate giving program that lets you participate and support your community.

At C&F you will BELONG

We value inclusivity and diversity. We are committed to equal employment opportunity and welcome everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require special accommodation, please let us know.

Crum & Forster is committed to ensuring a workplace free from discriminatory pay disparities and complying with applicable pay equity laws. Salary ranges are available for all positions at this location, taking into account roles with a comparable level of responsibility and impact in the relevant labor market and these salary ranges are regularly reviewed and adjusted in accordance with prevailing market conditions. The annualized base pay for the advertised position, located in the specified area, ranges from a minimum of $64,700.00 to a maximum of $147,100.00. The actual compensation is determined by various factors, including but not limited to the market pay for the jobs at each level, the responsibilities and skills required for each job, and the employee’s contribution (performance) in that role. To be considered within market range, a salary is at or above the minimum of the range. You may also have the opportunity to participate in discretionary equity (stock) based compensation and/or performance-based variable pay programs