Technical Product Owner II - GM Financial

Why GM Financial?

GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a global provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose: We pioneer the innovations that move and connect people to what matters

About the role:

If you're driven to get results and would like to collaborate within a fast-paced, value focused team, then GM Financial may be the right place for you. As a member of an Agile Scrum team, the Product Owner is responsible for the success of the product by maximizing the output of the development team. The Product Owner directs and coordinates the product development and serves as a collaborative liaison between the Product Management and Product Delivery teams by prioritizing and evaluating work. This individual will maintain the product/team backlog, leading backlog prioritization of initiatives, aligning experiences across channels and touch points to ensure the best business results.

In this role you will:

• The PO acts proactively to consistently deliver on commitments with little supervision
• Analyze and communicate customer requirements to provide innovative solutions and recommend system, product and process enhancements
• Identifies, evaluates and introduces new approaches/technology to use in product development
• Explore alternative ways to view and solve problems to achieve results beyond what is required
• Leverage innovation tools, creative processes, and diverse cross-functional experts to generate ideas
• Focus on constantly improving processes, products, and services and exploring innovative ways to do the job
• Takes advantage of opportunities to try unique ways of doing things and tests promising ideas to find new solutions
• Asks provocative questions to understand current practices and the customer's experience before moving to problem solving
• Seeks to understand and experience the full array of stakeholders' (eg, internal partners, suppliers, customers) behavior, needs, concerns, and desires to unlock new opportunities for innovation
• Communicates potential benefits of new ideas to stakeholders
• Influences others by creating a participative, empowered environment to gain acceptance of ideas or plans using appropriate interpersonal styles and methods
• Takes immediate action when confronted with a problem or when made aware of a situation
• Work collaboratively with the Program/Product Managers to advise on the creation and partners to communicate product road map initiatives to the teams that result in great experiences for our customers
• Create novel solutions with measurable value for existing and potential customers (internal or external)
• Partner with vendor(s) and internal departments to ensure tasks are defined and documented with timely deliverables and within SLA
• Communicate with all levels of leadership, internal business partners and external vendor(s) regarding project status and production performance
• Ensure clear communication and coordination across business to manage the scope of each product launch for on-time delivery of key features
• Work with the Agile team to craft high quality customer-centric user stories that exceed customer expectations
• Responsible for leading the prioritization of the product backlog in partnership with product management
• Measure product performance using key information, processes and systems to ensure accountability for achieving business results

What makes you a dream candidate?

• Working knowledge of risk management, loss control management and coordinating vendor
  relationships
• Thorough understanding of Vision/Roadmap creation, Portfolio/Program/Team Backlog creation,
  refinement and prioritization
• Proficient understanding of XML/JSON based APIs, Cloud Technologies, Service Virtualization, Test
  Data Management, and Data Driven Decision making
• Working knowledge of the Agile/SAFe Lean enterprise concepts and best practices and how they are
  applied in the workplace
• Experience working within a matrix organization, collaborating with business stakeholders, user
  experience teams, project managers, product managers, developers and others
• Ability to effectively define Product roadmaps and identify requirements
  Able to demonstrate Servant leader management principles and practices
• Ability to deliver best in class product experiences utilizing Design Thinking and Lean methodologies
• Advanced interpersonal, communication (verbal and written), cross-collaboration skills, including the
  ability to interact with team members at all levels
• Advanced problem solver who can clearly identify, analyze, and resolve issues as they arise
• Ability to manage multiple projects simultaneously
• Proficient persuasive and negotiation skills
• Proficient presentation skills

Experience and Education

• 2-4 years experience as a Product Owner/Manager on an Agile Scrum team
• High School Diploma or equivalent required
• Bachelor’s Degree or additional equivalent work or military experience preferred

Licenses

• Agile Certification (PSPO or CSP-PO or POPM/APM) required

What We Offer: Generous benefits package available on day one to include: 401K matching, bonding leave for new
parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and
nine company holidays.

Our Culture: Our team members define and shape our culture — an environment that welcomes innovative ideas,
fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation: Competitive pay and bonus eligibility

Work Life Balance: Flexible hybrid work environment, minimum of 2-days a week in office in Arlington, Texas