Product Operations Release Manager - Kforce Inc.
Weston, FL 33331
About the Job
- Technical Acumen: Apply your familiarity with software development processes to guide project planning and execution, ensuring adherence to best practices and standards
- Customer Experience: Focus on the customer experience (internal and external), with an ability to leverage a customer-centric lens to represent the customers' needs and preferences within a program or initiative
- Problem Solving: Analyze complex challenges that arise during project execution, identify root causes, and drive development of innovative solutions to overcome them
- Program Management: Assist in leading complex, cross-function program activities, ensuring alignment with program outcomes and timelines; Collaborate closely with software engineers, product managers, and other stakeholders to facilitate communication and resolve issues
- Cross-Functional Collaboration: Work closely with cross functional global teams to understand project requirements, prioritize tasks, and deliver high-quality software solutions; Foster collaboration and communication among team members to achieve project milestones
- Learn and Grow: Engage in continuous learning opportunities, participate in Guilds, and be curious
- Process Improvement: Contribute to continual process improvement initiatives to enhance program delivery efficiency and effectiveness.
- Risk Management: Identify program risks and issues early and assist in developing mitigation strategies; Monitor risks throughout the program lifecycle and escalate as needed to ensure timely resolution
Requirements:
- Bachelor's degree in Computer Science, Engineering, Information Technology, or related field
- 3+ years of experience in Release Management or related role in a SaaS organization, with a strong understanding of Agile methodologies, project management and release management tools and concepts
- Demonstrate experience with the full release management lifecycle including scheduling, coordinating, and the management of releases across multiple environments
- Proven understanding of change management principles and practices, change control activities and change request processing
- Excellent communication, interpersonal and collaboration skills required to lead large cross functional global teams throughout the release cycle
- Organized and detail-oriented, with the ability to manage multiple tasks and priorities simultaneously
- High ownership and accountability mindset and ability to work in a fast-paced team environment
- Perform in a hybrid-office role, requiring three or more days per week in the office
- Out-of-the-box thinker and results-driven problem solver, who is excited to dive into tough problems, and committed to delivering clear business outcomes
- Able to implement systems and processes that enable informed and data-driven decision making
- Able to develop and streamline processes to scale Release Management
- Able to partner closely with cross functional teams to improve the overall customer experience
- Able to practice continuous learning, including the ability to ask relevant questions to understand requirements and context, as well as ability to receive and incorporate feedback
- Experience with JIRA, Confluence, GitHub, ServiceNow, and PowerBI
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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