Product Operations Manager, Membership at Uber

About the RoleThe fundamental goal of Product Operations is to maximize products on a global scale
Product Operations works closely with cross-functional partners to surface needs, prioritize, test, launch, and iterate on products
This role is focused on the product suite that supports Membership, specifically Uber One, on a global level
With a diverse user base globally, our goal is to help launch and iterate membership products that help Uber fit into users' everyday lives and grow our membership platform.As a Product Operations Manager on the Membership team, you will be responsible for developing the go-to-market strategy for new product features, leading market testing and aligning XFN across teams globally.What the Candidate Will Do:- Project manage and lead launches for products globally- Design and implementation of best tools, processes, and operating models for membership product launches- Develop a solid inbound strategy for bugs, features, and partnerships- Advise product teams on the impact, feasibility, and prioritization of features- Surface and advocate for critical insights from the business to advise product roadmap and strategy- Define the operating structure and processes- Lead a community of strategic leaders, globally, to encourage a significant impact on the business- Maintain regular communications with key team members across the org- Ensure functional partners are aligned on key objectives for the program/product- Advise product teams on the global feasibility of products throughout the product lifecycle- Develop an end-to-end product rollout plan, and project-manage implementation- Collaborate with key team members (product managers, engineering, design, legal, tax, support, etc) to prepare products for launch- Track core business metrics related to the product- Create playbooks, trainings, and supporting documentation for product features- Work with engineering teams to define test cases, lead bug bashes and enable smooth launchesBasic Qualifications:- Minimum 4 years of experience in operations, business consulting, finance or a similar analytical role- Deep analytical experience, SQL Proficiency- Strong communication skills, ability to lead meetings daily- Large-scale, global project/ program management experience- Ability to work with XFN and global stakeholders- Ability to use data to inform and support critical decisions- A desire to learn, highly motivated self-starter, with an eagerness to learn and grow- Ability to foster collaboration and facilitate teamwork- Effective prioritization and documentation- Strategic alignment, able to bring key partners across functions together- JIRA ProficiencyPreferred Qualifications:- Prior experience working on global projects, or in an international setting- User or market research experience- Economics or quantitative experience- Technical experience- Data Analytics experience- MBA, MastersFor New York, NY-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year.For San Francisco, CA-based roles: The base salary range for this role is USD$133,000 per year - USD$148,000 per year.For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp
You will also be eligible for various benefits
More details can be found at the following link [ is proud to be an Equal Opportunity/Affirmative Action employer
All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements
If you have a disability or special need that requires accommodation, please let us know by completing [this form]( continue to be central to collaboration and Uber’s cultural identity
Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office
For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time
Please speak with your recruiter to better understand in-office expectations for this role.