Product Manager - DIGI America (TERAOKA Group)

Company Overview: DIGI America is a leading provider of innovative solutions in the Retail Grocery and Food Industry. We are committed to delivering exceptional products and services that meet the evolving needs of our customers. As part of our strategic growth plan, we are seeking a dynamic and experienced Product Manager to join our team.

Position Overview: As a Product Manager, you will play a key role in the development, execution, and continuous improvement of our product offerings. You will work closely with cross-functional teams including Service, Marketing, Sales, and Customer Support to deliver high-quality products that meet customer needs and business goals. While this Product Manager position focuses on Innovation, ESL, AiO and our software tied to said products, via cross-training you will also be responsible for other DIGI products such as Wrappers and Scales.

Key Responsibilities:

• As a key member of the product team the Product Manager will provide pre-sales analysis, design, and recommendations for customer implementation.
• Support our Sales team by relaying knowledge of our products and by creating documentation and guides for our product listings.
• Work with our parent company to test and maintain images, files, documentation and knowledgebase articles, in addition to providing feedback on products.
• Conduct thorough testing and debugging to ensure the quality and reliability of Scale, Wrapper and Innovation products.
• Present and train our sales team members and new employees via onboarding of each product, including testing of each new team member.
• Stay up to date on industry trends, technologies, and regulations related to consumable products.
• Identify market opportunities and competitive landscape trends to influence product direction and maintain a competitive edge.
• Work closely with Sales and Marketing teams to ensure product messaging, positioning, and customer experience are aligned.
• Engage with customers to understand pain points, needs, and usage patterns through interviews, surveys, and data analysis. Use this information to relay features and improvements back to our parent company.
• Assist with customer installs and troubleshooting on-site and remotely as needed.
• Communicate effectively within our ticketing platform in a timely manner.

Basic Qualifications:

• Flexibility to regularly rotate through different technical specialist and skill sets.
• Ability to thrive on change as products evolve
• The ability to communicate with differing business units from CIO to end users.
• Knowledge of PC and/or Embedded based systems
• Knowledge of Networking, WiFi, and TCP/IP protocols

Qualifications:

• Bachelor’s degree in a technology, product or other related field
• Creative, strategic, and analytical abilities with strong presentation skills
• Must be able to work in an environment requiring extensive telephone and computer work and be able to handle multiple issues simultaneously
• Experience with cloud environments is preferred
• Drive to dig into how a system operates and desire to learn how to manipulate how hardware and software works
• Strong understanding of product development processes and lifecycle management.
• Strong organizational skills with the ability to manage multiple projects simultaneously and prioritize effectively.
• Excellent communication, written and interpersonal skills.
• Proactive attitude towards learning new technologies and self-improvement.
• Ability to work effectively in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
• Periodic travel may be required with the possibility of up to 40% of the time.

Benefits:

• Competitive salary with variable compensation package included.
• Comprehensive benefits package (including Health, Dental, Vision, Disability and Life Insurance)
• Opportunities for career growth and advancement
• Dynamic and collaborative work environment

DIGI is an equal opportunity employer and values diversity in the workplace. We encourage candidates of all backgrounds to apply.