Product Manager- ServiceNow - Koch Global Services

The Product Manager role at Koch Global Services offers a unique opportunity to lead enterprise service transformation through the ServiceNow Platform. You will drive innovation, operational excellence, and business transformation as a player-coach while empowering product teams to deliver superior value aligned with Koch's PBM© values, principles and long-term strategies. By applying Agile principles, you will empower high-performing teams to create scalable, impactful solutions that support key business functions and enable sustained growth.

Our Team

You will join the Global Enterprise Service Management capability, a team dedicated to enabling Koch business through transformation and innovation. Our platform enables key lifecycle capabilities, including IT Service Management, HR Service Delivery, Portfolio Management, Application/Infrastructure Management, Legal Service Delivery, AI and Consumer Experience. We are a collaborative and forward-thinking team committed to delivering scalable solutions that drive measurable business value.

What You Will Do

• Lead and develop a high-performing teams by fostering collaboration, continuous improvement, Agile principles, and long-term talent growth strategies.
• Define and communicate a clear vision that prioritizes work based on business value, feasibility, and strategic goals.
• Align resources, capabilities, and priorities by collaborating with internal and external teams.
• Engage with stakeholders and vendors to align on strategic roadmaps and partnership opportunities.
• Drive process improvement and operational excellence while ensuring accountability for teams and vendors to deliver measurable business outcomes.
• Identify and promote opportunities to enhance ServiceNow capabilities and drive innovation

Who You Are (Basic Qualifications)

• 5+ years in leadership or product management roles delivering technology solutions on enterprise platforms.
• Experience leading cross-functional and diverse teams to achieve business outcomes.
• Experience utilizing Agile methodologies (Scrum, Kanban, or SAFe) to deliver business outcomes through technology solutions.
• Experience managing large-scale, complex technology initiatives including measurable outcomes.
• Experience partnering with stakeholders and/or customers to tell story
• Experience communicating and partnering with stakeholders to translate complex technical concepts and convey an appropriate story to drive outcomes.
• Experience in economic thinking and decision-making frameworks, ensuring prioritization of work that maximizes business value.

What Will Put You Ahead

• Knowledge of ServiceNow capabilities (ITOM, ITSM, CMDB, etc.) and global support models.
• Proven success in leading and advancing Agile Product Teams, driving team performance and delivering business value.
• Experience using Agile tools like ServiceNow Agile, JIRA, or Azure DevOps for product visibility and collaboration.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here .

Who We Are

As a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click here for additional information.