Product Manager - Hanover Research

Product Manager – Customer Portal
Hanover Research
                                                                      
The Customer Portal Product Manager occupies a senior position on the Product team and plays a pivotal role in the development and success of our online client portal (aka “Hanover Digital”). This individual will work closely with our K12, Higher Education, and Corporate-practice stakeholders, as well as our Product, Engineering, IT, and Marketing teams to maximize the portal’s value to customers and to Hanover. The portal is the entry point to all of Hanover’s products and services, and its Product Manager is charged with delivering the highest-quality experiences for users and increasing the number of users and the value delivered to those users.
 
This critical role will work directly with internal development resources, senior leadership, vendors, and practice product managers. The ideal candidate must have an intense curiosity for understanding our clients’ needs, a passion for delivering fantastic user experiences, and the drive to build, maintain, and evolve successful products.

• Lead the strategy, development, and execution of Hanover’s online customer portal
• Define, create, and communicate a product roadmap aligned with business objectives
• Contribute to cross-functional internal discussions about technology investments needed to achieve business objectives
• Deliver fantastic user experiences
• Create utilization stimulation campaigns
• Build and maintain a technical environment that delivers a holistic and well-curated user experience to clients irrespective of which collection of products and services they subscribe to
• Coordinate with internal and external development teams to plan, manage, and test ongoing development of new and existing client portal features
• Document and prioritize product specifications including use cases, user stories, and business requirements based on an understanding of user analytics, voice of the customer, competitive monitoring, general best practices, and input from cross-functional internal stakeholders
• Function as the client portal product expert in cross-functional meetings with key internal stakeholders
• Define KPIs, monitor the performance of the portal, and continuously improve it
• Drive day-to-day prioritization of work operations, projects and their related scope, and troubleshooting reported issues
• Troubleshoot product end-users’ technical support requests

Desired Skills & Attributes

• Demonstrated strengths in structured and logical thinking, problem solving, issue resolution, and attention to detail
• Strong understanding of UX best practices and conventions, including the ability to conduct UX testing
• Experience with agile project management and working with development team stakeholders
• Experience defining and testing user stories, UAT with clients, gathering feedback through interviews or focus groups and iterating the on the product
• Experience using market research including interviews and surveys to understand user needs and requirements
• Skilled at managing multiple simultaneous projects and prioritizing across competing priorities
• Creative problem solver and able to deal with complexity and to quickly identify potential solutions and sources of value
• Proven ability to manage self and others to goals and deadlines
• Strong analytical and quantitative skills, including the ability to link product design and features to strategic objectives and use hard data and metrics to back up assumptions and recommendations
• Strong interpersonal skills and ability to effectively communicate rationale and needed courses of action to engage diverse audiences and influence senior executives
• Ability to work cross-functionally through influence and sell new ideas/concepts to experienced but less-technical functional leaders

Experience and Education Requirement

• A Bachelor’s degree in a relevant business or technical discipline is required
• The Product Manager should have 5+ years of relevant experience in product management, UX design, and/or product innovation with customer-facing products
• The Product Manager should also have prior management experience overseeing an online user community or other online platform serving B2B customers
• Proficient with Sprints, Scrum process, and working with technical developers
• Proficient with CMS’s, Strapi is preferred
• Prior working experience with Salesforce, Azure, Sharepoint, Ant Design, Micros Services are preferred
• Certified Scrum Master (CSM) and/or Agile Certified Practitioner (ACP) preferred

Location
HQ is in Arlington, Virginia (hybrid or fully remote options available)

Must be able to work Eastern Standard Time zone hours
 
Benefits

• Competitive base salary and uncapped commission earning potential exceeding $200K+
• Award-winning training program on markets, research methodologies and sales skills
• Top performers will be eligible for an annual sales incentive trip
• Starting at 18+ days Paid Time Off
• 15 paid holidays including Martin Luther King Jr. Day, Juneteenth, and Indigenous People’s Day, and personal holidays  
• Comprehensive health, vision, and dental benefits package
• 401(K) employer matching program
• Health and wellness packages with discounts to local gym
• Annual company-wide day of service and monthly events partnering with local organizations such as KidPower, Martha’s Kitchen, DC SPCA
• Community service opportunities

Compensation  

Hanover Research strives to create compensation and benefits programs that are competitive, equitable and fair. The base range for this role at the company is $130,000 - $150,000. This role is also eligible to participate in our variable annual bonus program. This discretionary bonus is based upon both financial performance and individual performance. Please note that the base salary offered is contingent on the candidate’s job-related knowledge, skills, and experience. Our base pay range is determined by the role and the market.    

Hanover believes in supporting our team’s overall well-being now and in the future. We provide retirement benefits and 401K matching to help you plan ahead, wellness benefits to keep you healthy, medical coverage to lift you up if you or your dependents get sick, and paid time away to rejuvenate. You can learn more about our benefits on our Hanover Research Careers page or please talk to your Recruiter to learn more. 

About Hanover Research
Founded in 2003, Hanover Research is a global research and analytics firm that delivers market intelligence through a unique, fixed-fee model to more than 1,000 clients. Headquartered in Arlington, Virginia, Hanover employs high-caliber market researchers, analysts, and account executives to provide a service that is revolutionary in its combination of flexibility and affordability. Hanover was named a Top 50 Market Research Firm by the American Marketing Association from 2015 to 2021. To learn more about Hanover Research, visit www.hanoverresearch.com

Hanover Values

• Business Building – We build our business quickly and intelligently and we help our clients do the same
• Thought Leadership and Innovation – We strive constantly to deliver better information in a better way
• Service – To our clients and our community, service is our guiding principle
• Leadership and Mentorship – Our talent is our greatest asset, and we hope to help our people be their best
• Firm Citizenship – We are optimists who believe there are endless possibilities for our company and ourselves

How to Apply 
If you are interested in the prospect of working for a dynamic, fast-growing company, we encourage you to submit your resume and any other supporting materials by applying to the job here on current openings page. 

Hanover strives to be accessible to all users and job seekers. If you are a qualified individual with a disability and need assistance in accessing our website or completing a job application, please contact Hanover Research at 202-559-0050 or via email Recruiting@hanoverresearch.com All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.    

Hanover Research provides equal employment opportunities to all employees and applicants for employment without regard to their race, color, creed, religion, national origin, gender, sexual orientation, gender identity or expression, disability, veteran status, age, marital status, familial status, genetic information, or status with regard to public assistance, or membership or activity in a local human rights commission, any other characteristic protected by applicable federal, state, or local law. You can learn more on our Equal Employment Page.