Product Manager, Payments (Digital Ordering) - McDonald's Corporation

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

We are moving fast and are adding to our best-in-class team! Joining McDonald's means thinking big every day and preparing for a career that can have an impact around the world. We are customer-obsessed, committed to being leaders, and believe we are better when we work together.

McDonald’s has long been an industry leader, innovating to improve the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering extraordinary customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

Do you like challenges? Join a global cross-functional coalition of payment experts, as we build an ecosystem to support 70+ markets to achieve McDonald’s digital ambitions! We are building the future of payments, creating partnerships with the best in the industry, and incorporating the latest digital wallets around the globe to exceed customer expectations.

As a Product Manager, you will drive the product strategy, prioritization, and roadmap for building & optimizing our customer experiences related to payments. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-first product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

• Develop and implement the product strategy and roadmap for Payment experiences, aligning with overall business goals and market trends.
• Effectively work within the McDonald’s digital product operating model to drive toward better customer outcomes in accordance with McDonald’s strategic goals.
• Collaborate with partners to implement experiences that align with the global personalization strategy.
• Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product ideas, epics, stories, and acceptance criteria while partnering with engineering & design teams to develop and launch new products and features.
• Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis.
• Use insights to guide product decisions and prioritize product backlog items.
• Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
• Facilitate release planning, weekly demos with partners and other Agile practices on an operational basis.
• Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

• Passionate, curious, customer-obsessed leader looking for new solutions for the business, who truly enjoys designing and delivering great experiences to build brand affinity.
• Excellent communication and presentation skills, with the ability to effectively communicate sophisticated concepts to both technical and non-technical audiences at all levels of the organization.
• Capable of finding product solutions that customers love, in a business that has sophisticated operational and service delivery considerations.
• Knowledge and familiarity with UX design, customer experience and customer experience platform technology systems/specifications interdependencies
• Confident working in a quick environment, with a desire to make quick decisions based on continuous prioritization and evolving customer needs.
• Track record of efficiently launching and handling products throughout their lifecycle.
• A proven understanding of relevant analytics and the ability to craft compelling stories using data.

Requirements

• Bachelor’s or master’s degree or equivalent work experience
• 4+ years of experience in product management.
• Ability to influence and collaborate with cross-functional teams.
• Experience in an agile product management role
• Experience leading cross-functional teams and projects
• Experience at a consumer/retail company is preferred.
• Experience building payment experiences in a retail context is highly preferred.
• Proficiency with Jira product suite preferred. (e.g. Jira, Jira Plan, Jira Product Discovery, Confluence, Jira Align)
• Technical or design background is a plus.

McDonald’s is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact recruiting.supportteam@us.mcd.com 

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.