Product Manager - Courthouse News Service
Pasadena, CA 91103
About the Job
Job brief
Our Product Managers work with our Product Development Team and under the leadership of our Chief Product Officer to help Courthouse News continuously improve and optimize its portfolio of internal and subscriber-facing legal news products.
Our Product Managers work with our Product Development Team and under the leadership of our Chief Product Officer to help Courthouse News continuously improve and optimize its portfolio of internal and subscriber-facing legal news products.
Success in the role requires a commitment to learning and knowing how our technology works; understanding the competitive landscape and developing trends in legal technology; effective communication and collaboration with our software engineers, tech leads, customer support specialists, and business stakeholders; and deep comprehension of product development principles.
Responsibilities:
- Know the characteristics and goals of your product’s end users
- Gather and analyze quantitative and qualitative feedback from end users and business stakeholders
- Plan and deliver product improvements by writing feature briefs, epics, and user stories
- Regularly review and maintain product backlog
- Participate meaningfully in sprint planning/retrospectives and backlog review sessions
- Write and maintain product documentation
- Perform regular quality assurance testing
- Be able to analyze, troubleshoot, and effectively report product malfunctions (by testing scenarios/reproducing errors)
- Be able to help end users and internal users learn how to use specific product features correctly
- Assist our customer support team in responding to product questions and reported issues
- Conduct regular market research and share key insights
Qualifications:
- Previous experience as a Product Manager or Digital Project Manager
- Demonstrated knowledge of digital product development processes and APIs
- Demonstrated ability to speak and write clearly
- Demonstrated ability to cooperate
- Curiosity
- Empathy
- Decision-making skills
- Problem-solving skills
Knowledge Requirements:
- Jira – our current software development/project management software
- Confluence - our current product documentation software
- Sendgrid - our transactional email service
- Fullstory - our qualitative analytics software
- GrooveHQ – our current help desk software*
- CasePortal – our proprietary legal research platform*
- DataLocker – our internal data intake system*
- Microsoft Office (Word, Excel, Outlook, Teams)
- Google Suite (Docs, Sheets)
- Zoom
*training will be provided
Success Metrics
Your performance will be measured and evaluated on:
- Product Usage
- User Satisfaction
- Process Compliance
About Courthouse News Service:
Since 1990, Courthouse News Service© has been a trusted resource for reporting rapidly and completely on new civil litigation and common law throughout the United States. Our news delivery platform, CasePortal, provides attorneys with comprehensive coverage, daily reporting, and fast alerts.
Source : Courthouse News Service