Product Manager - PacerPro

PacerPro: Product Manager

Summary:

Join PacerPro as a key member of our product team, driving forward the development and execution of our case data workflow platform. In this role you will impact the way legal professionals’ access and manage Federal and State court records and documents, and directly further our mission to streamline legal processes and improve operational efficiencies for our clients.

The Product Manager will own product development plans from inception to launch. They will represent their feature(s) within the cross-functional team; propose new feature ideas that address a customer pain point or need based on their deep and first-hand understanding of the customer derived from qualitative and quantitative data; prioritize and communicate production customer issues and defects based on relevant data for timely resolution; and lead demos to key stakeholders at program milestones.

Responsibilities:

Customer Focus

• Interacts frequently with customers and generates customer requirements
• Anticipates customer needs and prioritizes those for the organization with clear product requirements for engineering
• Understands how their role impacts customer satisfaction
• Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events
• Continuously aims to meet customer expectations without compromising the commercial viability of the product

Data-Driven Decision-Making Analysis

• Actively gathers data from multiple sources (customer, market analysis, sales, customer success, etc.) to drive solutions to business and user problems
• Demonstrates the ability to make trade off decisions between potential product capabilities
• Solves customer issues with product features that achieve business goals and metrics
• Has a deep understanding of their feature area and develops prototypes
• Participates in product discovery, according to defined process, for new product development
• Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products
• Generates new ideas by analyzing product data for insights

Product Development Lifecycle & Go to Market

• Collaborates closely with engineering to convey customer need, define minimum marketable product, and break down requirements to support iterative development and release
• Leads testing and QA efforts from the product and customer perspective
• Assists on launch plans through coordinated development with external customer facing sales and marketing teams
• Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
• Enables and trains sales and customer success for market rollout.
• Assists on collateral for sales demonstrations and customer events.
• Outlines key milestones, outcomes and deliverables during go-to-market and product planning.

Technical Skills

• Is proficient in various technologies to assist day-to-day tasks (Figma, Mode/Tableau, Python, SQL, Excel, etc.)
• Considers high-level technical approaches to use when prioritizing functionality.
• Has a firm grasp of data and technical architecture principles and best practices.

About You:

• Results oriented, deadline driven, clear communicator focused on getting projects that help customers built and deployed.
• 3-5 years of experience in product management in a B2B SaaS organization with a focus on data delivery and management. Legal or document management sectors a plus but not required.
• Identified, led and released changes or enhancements that improved customer satisfaction and/or have commercial impact.
• Strong analytical skills and experience using customer feedback and quantitative data to inform product decisions.
• Excellent communication skills, capable of collaborating effectively with cross functional teams.
• Proven track record of developing and scaling innovative products in a fast-paced environment.

About us:

PacerPro is a mission driven startup serving the majority of elite law firms. We boast a 99.76% retention rate and market leading innovation in an industry that is being rapidly reshaped by new technologies.

What You Will Find Here:

Location. This position is hybrid in-office based in NYC

Competitive Compensation: The expected base salary range for this role is $130,000-150,000.

Comprehensive Benefits: Health, dental, and vision insurance; flexible working conditions; and paid time off.

This is an opportunity to work in an environment that values innovation and efficiency, helping shape the future of legal technology at PacerPro.