Product Manager - Brightway Insurance

About Brightway

Established in 2008, Brightway is proud to be one of the fastest-growing insurance agency systems in the United States. With over 350 franchises spanning 35+ states and an impressive $1.3 billion in annual premiums, we rank among the nation’s largest privately owned property and casualty insurance distribution companies. We support our agency owners with comprehensive back-office services, marketing resources, and continuous learning and development.

We are embarking on the next stage of our customer-centric growth, driven by innovation from our talented associates and the application of cutting-edge technologies. This growth has opened doors for creative thinkers who thrive in a diverse and collaborative culture. As a Brightway team member, you'll engage in exciting projects that are reshaping the industry, working alongside a dedicated team committed to delivering exceptional customer service and safeguarding our clients' most valuable assets.

Position Overview:

We are looking for a dynamic Product Manager to help lead this evolution in our Engagement Center, a 300+ person operation that services over 100,000 interactions per month. As a key player in our journey, you will reimagine outdated, inefficient processes and drive the adoption of innovative technologies with AI, conversational AI, CRM platforms, automation, and vendor integrations. This role offers a unique opportunity to reshape how we service our customers, making our operations more efficient, reducing costs, and significantly enhancing the customer experience in the process.

At the heart of this transformation is a deep focus on our customers—both the insurance advisors who rely on our systems and the policyholders they serve. You will take the time to understand their pain points, listen to their needs, and bring empathy into every solution you design. By improving the tools and processes they interact with, you will make their day-to-day lives easier, more efficient, and more enjoyable. This is an exciting opportunity to directly impact customer satisfaction and success, helping people experience the best that technology can offer. If you are passionate about customer-centric innovation and love the challenge of turning problems into meaningful solutions, this role is for you!

You will be responsible for understanding and articulating a roadmap that aligns technical solutions with process and business problems, ultimately driving financial outcomes. You will collaborate closely with cross-functional teams, including sales, customer service, engineering, and executives to identify opportunities to apply technology, define product requirements, and communicate the product vision to stakeholders, investors, and the board. Reporting to the Chief Technology Officer (CTO), you will be a key driver in our digital transformation journey.

Key Responsibilities

• Product Strategy: Define and communicate a clear product vision and strategy aligned with business goals and market opportunities.
• Product Roadmap: Develop and maintain a comprehensive product roadmap, prioritizing features based on user feedback, market trends, and business objectives in line with iterative, agile development processes.
• Agile Development: Lead the product development process in an Agile environment, including defining user stories, prioritizing the backlog, and ensuring timely delivery of product increments from ideation to launch.
• Customer Focus: Gather, analyze, and incorporate feedback and pain points to inform product decisions and continuously improve the end-to-end experience to maximize impact on the customer and the bottom line.
• Cross-functional Collaboration: Work closely with engagement center leadership, engineering, UX, analytics and finance to ensure aligned business requirements, seamless product development and launch.
• Performance Metrics: Define and track OKRs to measure product success and iterate based on data-driven insights.
• Stakeholder Communication: Present product updates, progress, and vision to internal stakeholders and executive leadership. Exceptional leadership and communication skills, with the ability to influence and collaborate effectively across teams, including working closely with executives and business leaders is a must.
• Technology Fluency: Identify opportunities to leverage technology to solve business problems, with an understanding of how the solution is composed end-to-end.

Education and Experience

This position requires a bachelor's degree and at least 5 years of experience in product management or related field.

Qualifications:

• Bachelor's degree in engineering, computer science, or a related field.
• Proven experience as a Product Manager, with a track record of successfully delivering digital products and driving business results.
• Experience with agile development methodologies and tools.
• Strong analytical and problem-solving skills and business and financial concepts.
• Understanding of the insurance industry is a plus

At Brightway Insurance, we believe in transparency and equity in compensation. We are committed to providing our employees with a clear understanding of their salary structure and opportunities for growth.

For this position, the salary range is $129,000 - $145,000+ based on experience, skills, role responsibilities, internal equity, and market data. This range reflects our commitment to fair pay and is intended to provide candidates with a clear understanding of potential earnings before they apply.

In addition to base salary, we offer a comprehensive benefits package, including:

• Health, Dental, and Vision insurance
• Retirement plans
• Paid Time Off and Holidays
• Professional development and career advancement opportunities

Equal Employment Opportunity

Brightway Insurance is committed to creating a diverse and inclusive workplace that values and respects the contributions of all individuals. We are an equal opportunity employer and do not discriminate based on race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity, or any other characteristic protected by applicable law.

We believe that a diverse workforce is essential to our success and fosters innovation, creativity, and collaboration. We are dedicated to ensuring that our hiring, promotion, and training practices reflect this commitment. We encourage applications from individuals of all backgrounds and experiences and look forward to building a diverse team that reflects the communities we serve.