Product Manager - EKN Engineering

Product Manager

Job Type: Full Time

Job Description:

EKN Engineering is a fast-growing B2B engineering and technology consulting company located in Irvine, CA. To hit our growth goals, we are hiring an experienced Product Manager for our Technology and Development team. This group is responsible for building and maintaining our new B2B SaaS workflow platform as well as supporting custom B2B software solutions. The applicants' duties will include analyzing user behavior across our product portfolio, evaluating client feedback on our products, and finding solutions for new product features that maintain our competitive edge.

Job Responsibilities: 

• Work cross-functionally with the Software Development, Data Analytics, Project Management, and Business Operations teams
• Work with stakeholders, including internal project teams and external users, to identify customer pain points and develop feature requirements
• Analyze data available from client data sources (feed and APIs)
• Deliver product demonstrations at differing points of the sales process, assisting with pre-sales scoping studies and workshops.
• Work with the Product Management team to design functionality that meets customer objectives.
• Work with the implementation team to understand customer workflows and objectives.
• Act as a customer advocate internally and investigate use cases for growth and expansion.
• Organize and lead training sessions for internal and external users
• Assist in managing and coordinating UAT with internal users
• Identify system capability gaps, troubleshoot issues, and work with the Product and Development teams on bog fixes and system capability improvement requests
• Participate in and maintain efficient customer communication and feedback channels
• Create and maintain technical product documentation for internal and external users

Requirements:

• 1-3 years of proven experience as an Implementation Specialist or Product Manager
• Bachelor's degree in STEM or related technical field
• Ability to prioritize and manage multiple concurrent projects with minimal supervision
• Excellent organizational, interpersonal, and communication skills (oral, written, and presentation)

Nice-to-have Requirements:

• Experience with pre-sales customer requirement discovery/assessment and post-sales implementation coordination
• Experience with data migration and transformation
• Experience with SQL and proficiency with Excel
• Experience with ETL and APIs

Candidate Profile:

• You have strong analytical and research capabilities to evaluate opportunities and challenges
• You have excellent communication skills and can clearly articulate your ideas and suggestions
• You enjoy working in a team and usually easily build working relationships and trust with your colleagues
• You are naturally curious, constantly learn new things to ensure professional growth, and always seek to improve
• You are detail-oriented without losing sight of the big picture at the same time
• You are never satisfied with good-enough status quo and always insist on higher standards
• You see opportunities in every issue and enjoy solving complex problems
• You tend to be a trailblazer who invents new methods and frameworks, rather than simply going with the flow
• You are motivated by mission and achievement