Product Manager- IoT and Enterprise Integrations - Progress Residential

Looking for an opportunity with a dynamic, fun, and goal-oriented company? We’re growing quickly and we’re looking for some not-so-typical talent to join our team.

Progress Residential® is the largest providers of high-quality, single-family rental homes in the United States. With more than 90,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen.

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JOB SUMMARY

Are you passionate about technology’s potential to transform everyday living? Do you thrive on solving challenges using data to drive tangible outcomes? Do you install the latest tech in your home? Do you enjoy leading products described as IoT, smart home, home technology, or connected products? Do you want to see your work improve the lives of thousands of people in their homes? If so, we want to hear from you!

As the Product Manager of Home Technology you will play a pivotal role in advancing Progress Residentials' goal to modernize the single-family rental home industry through forward-thinking technology-based rental processes and resident amenities. Reporting to the Home Technology Manager, you will spearhead the development and deployment of home technologies, such as smart home, solar energy systems, internet and TV services, security solutions, self-touring capabilities, and more, enhancing the lives of our residents and empowering our employees.

This role will initially be focused on enhancing, optimizing, and expanding the rollout of in-flight home technology projects. You’ll become an expert in the technologies, processes, data, and best practices of smart home and other technologies. As the expert, you’ll identify improvement areas, and work with supporting technology & business teams to design and deploy new features & enhancements. You’ll also uncover novel ways of using data from deployed home technology and turn it into actionable real-world value. The initial focus of this role is taking ownership of the ongoing enhancement, optimization, and support of a large smart home deployment.Upon success, your responsibilities may expand into collaborating on and owning other products within the home technology portfolio.

ESSENTIALFUNCTIONS

• Serve as the product owner for key home technology initiatives

• Collaborate with business stakeholders, and utilize your proficient instincts backed by data-driven insights, to identify requirements and opportunities

• Monitor internal and external feedback channels to identify areas for improvement related to products you manage

• Identify, document, prioritize, and coordinate the development of features, enhancements & bug fixes by partnering with IT engineering, 3rd party vendors, and field operation teams.

• Create basic cost/benefit analysis to aid in the prioritization

• Participate in Agile/Scrum sessions with technology teams

• Perform UAT testing of features through the development cycle

• Provide level-2 operational support to employees and vendors, partnering with various teams to resolve issues in a timely manner

• Coordinate with field operations teams for the deployment and maintenance of deployed home technology hardware

• Administrator backend systems, such as application configuration and managing user permissions

• Conduct troubleshooting, root cause analysis, and remote analysis of deployed technology & internal systems

• Develop written and visual training materials and instruct operational teams (train the trainer) for employees and vendors, empowering them to effectively utilize home technology solutions.

• Create reports from data created from home technology devices, cleaning the data as necessary, to identify key trends and opportunities

• Evaluate and test physical hardware technologies, ensuring performance and reliability in real-world scenarios and environments

• Collaboratively support the Home Technology Lead in other assigned duties, fostering a collaborative and results-driven culture within the team

QUALIFICATIONS

• Bachelor's degree in business, technology, or engineering, or equivalent work experience

• 4+ years of experience in product management, process improvement analysis, IT analysis, or similar roles

• Strong interest & experience in home technology and IoT products

• Experience with product management processes and full-lifecycle product delivery

• Experience with Scrum/Agile product development processes and platforms (such as Jira or Asana)

• Detail-oriented

• Ownership mentality; comfortable being the go-to person for issues and taking responsibility to drive a solution

• Proficiency working with data and creating reports in Excel and similar tools

• Ability to manage competing priorities across cross-functional partners

• Basic understanding of the components which makeup in-home technology platforms and how they work; including networking, hardware electronics, web services, databases, mobile apps, etc.

• Familiarity with CRM/ERP tools (ex: Salesforce, Yardi, or similar)

• Working knowledge of data integration frameworks such as API, webhooks, file exchanges, etc.

• Experience analyzing data and writing basic SQL queries

• Ability to "speak the language" of field operations teams to develop plans for installation and maintenance of deployed home technology hardware

• Comfortable installing home technology (for example, installing a door lock, wiring a thermostat, installing a video doorbell, or configuring a Wi-Fi router) and creating materials that teach others how to optimally install hardware

• Excellent written and verbal communication skills, with the ability to simply articulate complex ideas

• Solid analytical, problem solving, and organizational abilities

• Computer literacy; ability to comfortably navigate desktop tools, enterprise web tools, and execute programs.

• Team player with a strong work ethic and an upbeat attitude

• Customer service skills

• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail

• Lives near a city served by Progress Residential & available to make infrequent trips to local office or local homes owned by the company.

• Occasional (5%) travel within the U.S.

PREFERRED QUALIFICATIONS

• Advanced knowledge in home technology, IoT, networking, mobile app development, connected product development, or similar

• Training or certification in product management or Agile/Scrum

• Experience as a technology support agent &/or working with tech support platforms like Helpscout or Zendesk

• Experience as a field-staff trainer or role in physical process optimization

• Experience working within a start-up/accelerator group within a large organization

What you can expect from us:

Progress Residential® offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

• In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it’s about progress, not perfection.

• We offer competitive compensation, including a performance-based bonus.

• Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 401k match, 10 paid holidays and much more.
  

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time based upon Company need.

Progress Residential® is a proud Equal Opportunity employer, m/f/d/v.

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