Product Manager, Insurance - Zocdoc
New York City, NY
About the Job
Our Mission
Healthcare should work for patients, but it doesn't. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc's mission is to give power to the patient. To do that, we've built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We're 15 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
Your Impact on our Mission
Zocdoc's most important asset is our people. As a Product Manager on the Insurance Team, you will play a critical role in achieving Zocdoc's patient first mission of becoming the connective tissue in healthcare.
You'll enjoy this role if you are…
- Excited to learn about healthcare insurance and the fundamental incentives within our healthcare ecosystem
- Passionate about making healthcare experiences easier to understand for both patients and providers
- Someone who likes working with complex datasets and doesn't shy away from trying to make sense out of chaotic healthcare industry standards (We don't use a fax machine!)
- Able to come up with creative solutions when faced with a unique problem
- A person who enjoys partnering with engineering teams to build products impacting millions of users
- Looks forward to driving towards Zocdoc's goal of price transparency
Your day to day is…
- Working closely with provider and patient product teams to identify opportunities and drive adoption of platform insurance features
- Writing PRDs for cross functional stakeholders including engineering, operations, marketing etc.
- Identifying the best feedback loops across our products to measure and improve on accuracy of eligibility products
- Analyzing metrics to find areas of opportunity for quality improvements
You'll be successful in this role if you have…
- 1-3 years of product management experience
- Experience working with cross-functional teams (e.g., Engineering, UX/UI, Product Operations, Marketing, etc.)
- The ability to size different opportunities and making tradeoffs that meet the needs of your team and other stakeholders
- An ability to communicate complicated topics in a simple consumable manner
It would be even better if you have …
- Previously worked on platform products supporting multiple teams
- Experience working healthcare
- Experience working with healthcare transitions (e.g. Eligibility, Claims, Benefits enrollment, etc.)
Benefits:
- Flexible, hybrid work environment
- Unlimited PTO
- 100% paid employee health benefit options
- Employer funded 401(k) match
- L&D offerings + a free LinkedIn learning account
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive parental leave
- Cell phone reimbursement
- In office perks including:
- Catered lunch everyday along with snacks
- Commuter Benefits
- Convenient Soho location
About us
Zocdoc is the country's leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc's Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by oursix core values. Zocdoc is a private company backed by some of the world's leading investors, and we believe we're still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We're an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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