Product Manager, Health Care, Outpatient HIT - American Heart Association

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

The American Heart Association has an excellent opportunity for a Product Manager, Health IT, Outpatient based out of our National Center office.

This position can be home-based. Team members are also remote.

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on June 30, 2028, with the possibility of extension.  

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

The Product Manager will be responsible for activities related to quality-checking, maintaining, and enhancing the Outpace CVD™ Registry platform and supporting new and existing health system customers in the EHR integration process and use of the platform. The Product Manager will also collaborate with staff in the Clinical Research department and external health systems to support quality improvement work using registry data, primarily focused on the Cardiovascular-Kidney-Metabolic Health Initiative, prevention of cardiovascular disease, and management of cardiovascular risk factors. This will include compiling data to identify trends.

This position will work closely with the outpatient Sr. Product Development Manager, our third-party software vendor for the registry platform, and other Health IT team members to oversee product quality, incorporate the latest clinical guidelines into registry functionality, and bring health system data into the registry. This work will include reviewing and testing clinical quality measures, working with expert clinical volunteers to incorporate feedback into platform enhancements, and analyzing data for use in external presentations.

• Product Integration/Expansion: Act as project lead for assigned registry projects and pilots. Lead health systems in the process of loading EHR data into the registry via FHIR APIs and verifying its accuracy and completeness. Participate on teams for application of technology overlap of clinical quality improvement projects.
• Clinical Measure Testing: Work to understand the algorithms behind the clinical quality metrics in the registry platform and review their functionality through regular testing. Collaborate with expert clinical volunteers to implement guideline-driven logic. Coordinate with the Sr. Product Development Manager, Quality Measures team, and end-users to ensure these metrics function accurately and reflect end-user and Association needs.
• Data Analysis and Presentations: Pull reports from the registry platform and manipulate in Excel as needed to support internal program evaluation and external presentations. Create graphs and talking points for PowerPoint slides. Collaborate with CKMH Initiative staff and other team members to hone the data and talking points to meet the audience’s needs.
• Product Enhancements and Maintenance: Support Sr. Product Development Manager in developing technological specifications for the Outpace CVD Registry and other software products that use outpatient clinical data. This includes quality-checking the product and reporting defects or desired changes to the software vendor. Coordinate with software vendor to track ongoing work and deployments. Communicate enhancements and bug fixes to internal teams and external end-users.
• Staff and Customer Support: Develop and deliver staff and customer webinars related to assigned projects. Provide insight and guidance on technology updates and enhancements. Provide ongoing QI staff support and training as program technology subject matter expert.
• Budget Management and Reporting: Establish and monitor assigned project budgets including vendor service level agreements and deliverables.

Required Skills:

• Bachelor’s Degree
• At least three (3) years of relevant experience
• Experience working in software development, public health, healthcare, outpatient quality improvement, or related field
• Experience with clinical data, data from Electronic Health Records (EHRs), or similar high-volume datasets
• Experience presenting to large groups remotely
• Experience with Microsoft Excel and PowerPoint
• Ability to understand, interpret, and communicate clinical information, evaluate data, present findings, and comprehend new information with exceptional analytic capacity
• Ability to effectively work with physician experts and scientific thought leaders
• Exceptional attention to detail
• Willingness to learn new software and skills
• Ability to independently manage multiple complex projects
• Knowledge of voluntary health organizations and experience in group process with the ability to resolve conflicts and gain consensus through mediation and collaboration
• Ability to travel locally or overnight up to 10% - at least one in-person department staff meeting per year

Preferred Skills:

• Knowledge of FHIR or other data standards
• Knowledge of programming languages used for data queries, such as SQL or Python
• Experience in product lifecycle management, particularly with product maintenance and new product development
• Demonstrated ability to manage vendor deliverables
• Demonstrated ability to manage complex relationships with external partners and allied organizations

The American Heart Association invests in its people. Here are the main components of our total rewards package.  Visit Rewards & Benefits to see more details.

• Compensation – Our goal is to ensure you have a competitive base salary.  That’s why we regularly review the market value of jobs and make adjustments, as needed.
  
  
• Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.  
  
  
• Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution.  As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
  
  
• Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program.  HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
  
  
• Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees.  The number of days will increase based on seniority level.  You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
  
  
• Tuition Assistance - We support the career development of all employees.  This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.

EOE/Protected Veterans/Persons with Disabilities

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