Product Manager, eCommerce- AEM/CMS - Carnival Global Brand

Job Description

One of the best-known names in cruising, Princess is the world’s leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.  We give our guests the Medallion Class experience others simply can’t. The Love Boat promises something for everyone.

We’re looking for an amazing eCommerce Product Manager -CSM/AEM to fill this roles, which is based in our Fort Lauderdale office. You’ll be responsible for overseeing the product strategy, roadmap, and execution within a key product domain. You will lead a team of 8-10 professionals, ensuring alignment with business goals, customer needs, and market trends. This role requires close collaboration with cross-functional teams, including engineering, design, marketing, and operations, to deliver high-quality products that enhance customer experience and drive business growth.

Here’s a summary of what Princess is looking for in its eCommerce Product Manager - CSM/AEM.  Is this you?  

Responsibilities

• Product Leadership: Define and manage the product vision, strategy, and roadmap for your assigned product domain, ensuring alignment with overall business objectives.
• Team Management: Lead, mentor, and inspire a team of 8-10 product owners, analysts, and other key stakeholders, fostering a collaborative and innovative work environment.
• Agile Product Ownership: Serve as the certified Product Owner within an Agile framework, prioritizing product backlogs, defining user stories, and ensuring timely delivery of features and improvements.
• Scope Management: Manage the scope of product initiatives, balancing customer needs with technical feasibility and business goals to deliver valuable solutions.
• Stakeholder Collaboration: Work closely with cross-functional teams, including engineering, design, marketing, and operations, to ensure successful product development and launch.
• Customer Focus: Conduct market research, user feedback sessions, and competitive analysis to ensure the product meets customer needs and exceeds expectations.
• Metrics & Reporting: Establish and monitor key performance indicators (KPIs) to track product success, making data-driven decisions to optimize product performance.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure product delivery remains on track.
• Participate in product releases as needed by the corporate initiatives and priorities.
• Manage vendor negotiations to source staff augmentation.
• Support Product Increment sessions and lead team to execute on Roadmaps.

Requirements

• Bachelor’s Degree required; MBA preferred.
• Certified Product Owner (CPO) under Agile methodologies or Certified Digital Product Manager (CDPM) is required.
• 5+ years related experience (product management/marketing)
• Demonstrated experience managing a team of 8-10 people in an Agile environment including vendor management for staff augmentation.
• Experience in cruise preferred, travel, hospitality or entertainment required.
• Deep knowledge of Jira/Confluence for managing Agile projects, product backlogs, sprints, and documentation.
• Experience with Salesforce Commerce Cloud or Coveo platform for enterprise-level e-commerce management.
• Proficiency in Adobe Analytics and A/B Testing analysis, with the ability to use data to drive decisions and measure product success.
• Strong familiarity with content management systems (CMS) like Adobe Experience Manager or other headless CMS solutions for managing product content and marketing pages.
• Knowledge of SEO/SEM best practices to enhance product visibility and performance.
• Experience in integrating third-party services into e-commerce platforms.
• Proficiency in tools such as: Tableau/Power BI for data visualization and reporting, Figma for collaborating on user experience designs and Optimizely/Adobe Target for running A/B tests and multivariate tests to optimize user experiences and conversion rates.
• Leadership & Team Management: Ability to effectively lead cross-functional teams.
• Communication: Strong skills to articulate product vision, strategy, and requirements to stakeholders.
• Problem-Solving: Analytical mindset to troubleshoot issues and optimize product performance.
• Customer-Centric Mindset: Deep understanding of customer needs to drive product decisions.
• Time Management & Prioritization: Ability to manage multiple projects and tasks efficiently in a fast-paced environment.
• Interpersonal Skills: Strong ability to work effectively with cross-functional teams and stakeholders.
• User Experience (UX) Principles: A deep understanding of customer-centric product design
• Must be legally authorized to work in the United States. Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-1B status.)
   

Please note that this position is considered In Office and will be required to follow the Company’s schedule of three days in the office per week (Tuesday – Thursday.)

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k) 
• Employee Stock Purchase Plan 
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives 
• Base Salary Range: $112,800.00 to $152,300.00. The range is applicable for the labor market where the role is intended to be hired. Final base salary is directly related to each candidates' qualifications and experience uniquely.

Our Culture… Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/. 

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. 

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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