Product Manager, Customer Support Experience - Oracle

**Job Description** The MOS on Fusion Service stands as the most substantial evolution in working methodologies and technological advancements within Oracle Support. As the principal leader in this initiative, the role encompasses spearheading the planning and execution of change management initiatives aimed at our customer base. Ideal candidates must demonstrate a proven history of effectively engaging with executive stakeholders and possess expertise in crafting and executing change readiness strategies tailored for complex programs. Additionally, they should showcase a profound understanding of process management principles and possess the ability to collaborate seamlessly across diverse teams to develop holistic solutions. Furthermore, they will be tasked with crafting and implementing internal and external campaigns, assuming responsibility for messaging coherence during the transition phase and subsequent communications as we introduce further functionalities to our product. Ensuring alignment between messaging and training team materials will also be a crucial aspect of this role.As a member of the product development division, you will analyze and integrate external customer specifications. Suggest and justify product directions and specifications. Specify, design and implement moderate changes to existing software architecture. Build new products and development tools. Build and execute unit tests and unit test plans. Review integration and regression test plans created by QA. Communicate with QA and porting engineering to discuss major changes to functionality. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Leading contributor individually and as a team member, providing direction and mentoring to others. BS or MS degree or equivalent experience relevant to functional area. 10 years of software engineering or related experience. Career Level - IC4 **Responsibilities** Product Manager for support.oracle.com. Drive product specifications, new product introduction and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities. Responsibilities: + Define the product strategy and external launch campaign + Work with training to deliver documentation with prioritized features + Work to integrate with internal products and services to enhance customer effectiveness + Coordinate product acceptance testing efforts + Be an expert with respect to the competition (industry direction) + Act as a leader within the company + Provide management with analysis and reports and respond to questions and requests from management Requirements: + Good understanding of Customer Support Experience + Demonstrated success defining and launching excellent products + Demonstrate a successful track record of engaging with executive stakeholders. + Possess experience in developing and implementing change readiness strategies for complex programs. + 10+ years of experience Implementing/Supporting Oracle CRM/ERP applications. + Experience in design and development of SaaS and PaaS applications + Excellent written and verbal communication skills + Strong Team player in taking ownership of issues and resolving them + Excellent written and verbal communication skills + Bachelor's or Master's degree in relevant functional area, with 10 years software engineering or related experience + Proven ability to influence cross-functional teams without formal authority + Expertise in the product or market including specific technical or industry knowledge + Superior project management and interpersonal skills + Ability to maintain a keen attention to detail, multitask and work well under pressure Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range: from $87,600 to $199,500 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds. When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one. **Disclaimer:** Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. *** Which includes being a United States Affirmative Action Employer**