Product Management Analyst – Employee Experience Team (On-Site) - PrismHR

At PrismHR, we’re continuing to build and evolve a platform that is helping transform the HR Outsourcing (HRO) industry to better serve the small to medium sized business community. Our software drives the HR processes for nearly one hundred thousand SMBs and millions of employees. Ultimately our platform provides the tools, processes, and experience to help businesses navigate the HR and Compliance challenges that come with the current environment.

As a Product Manager Analyst, you’re key to helping us continue to enhance our product offering. You would be joining a high performing Product Management and Design team where you will partner directly with Product Managers, UX Designers and others across the company to ensure we’re building the right functionality to meet our customer’s needs. This is a great opportunity to work on a highly valuable set of SMB facing products as we continue to evolve and modernize the platform. Those products include our Employee Portal, New Hire Onboarding, and Benefits Enrollment.

Responsibilities:
A successful candidate will be organized, and detail oriented, working closely with an engineering & QA team to ensure the “what” and “why” are clearly understood, so they can formulate the technical “how”.

• Partner with Product Management (PM) & User Experience Designers (UX) to discover, define, and translate customer needs into a prioritized product backlog (Epic > UserStories > Acceptance Criteria)
• Responsible for driving the creation, and completion, of User Stories to a “Ready for Development” status.
• Responsible for User Acceptance Testing (UAT) and close coordination with Engineering and Quality Assurance (QA) teams to ensure acceptance criteria are met.
• Act as a primary point of contact (in the Employee Experience areas) to triage any escalated issues that were routed through Support and/or Professional Services
• Partner with the Technical Documentation team and Support to clearly communicate and define product changes.
• Partner with PM & UX on the management of User Influencer Groups (and other customer feedback mechanisms) to maintain a high level of engagement with the platform’s most active customers & users.
• Help ensure Product Management is successful at building and maintaining a centrally located, 12-month roadmap, and product backlog.
• Establish a close partnership and working relationship with QA to assess the status of testing product fixes and enhancements.
• Act as a liaison and bridge between product teams, support, and professional services to help identify product issues and opportunities for enhancements.
• Become an expert on all things PrismHR Employee Experience and stay informed on best practices, market trends in HR Tech Employee Engagement platforms.

Qualifications:

• 3+ years of Business / Product Analyst experience or equivalent
• Previous experience collaborating with others to refine project, process, and or application needs from high level requirements.
• Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines.
• Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems.
• Ability to become a true product expert with the flexibility to respond to various business & team needs.
• Experience working in an Agile environment and a great understanding of its most common practices / processes / tactics.
• Ability to contribute and lead various Agile Scrum rituals such as standups, grooming sessions, and Sprint Demos.
• Demonstrate a high level of grit and initiative to get stuff done.

Additional Qualifications & Skills:

• Great understanding of the Payroll and HR Actions workflow and associated requirements pertaining to HR service providers (PEOs) and SMBs.
• Passion for the Software product craft and a curiosity for continuous learning and improvement…bonus points if you love all things HR Tech and related HR functionality.
• Experience using PrismHR or another Human Capital Management (HCM) platform and/or related HR Technology
• Software Business Analyst, Scrum Master, Product Owner related certificate course
• Agile Framework certifications and/or professional development training
• Knowledge of and/or experience with Pragmatic Institute’s (or equivalent) Product Management framework

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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