Product Knowledge and Analysis Specialist at Proactive Dealer Solution

Proactive Dealer Solutions is
actively seeking a Product Knowledge and Analysis Specialist to join their team
in their Huntersville, NC office.

About Proactive Dealer Solutions:

Founded in 2001, Proactive Dealer Solutions focuses
on partnering with dealers to drive their gross profit and service revenue by
transforming the dealership’s culture through people, process, and technology.
As a single-source solution, our comprehensive, customizable training,
coaching, and lead management programs support a range of clients from
single-store solutions to national programs in the automotive, RV, marine, and
powersports industries. We help dealers & OEMs build customer and brand
loyalty through a customer retention strategy focused on delivering an
excellent customer experience across the entire organization.

About the Role:

Proactive Dealer Solutions (PDS) is seeking a Product Knowledge and
Analysis Specialist to join our Product team, focusing on the management of our
software knowledge base, release notes, and the curation of our learning
management system (LMS) for Brooke.ai. This role is essential in ensuring that
both our teams and customers have access to clear, accurate, and timely
information about our products. Additionally, this position will support
product planning through business analysis and competitive research,
contributing valuable insights for future development.

Responsibilities
include but are not limited to:

• Knowledge Base Management:
  Develop, update, and maintain the software knowledge base, ensuring all
  documentation is accurate, comprehensive, and user-friendly.


• Release Notes Creation:
  Collaborate with the development team to produce detailed release notes
  for each software update.


• LMS Curation for Brooke.ai:
  Curate and maintain the learning management system, developing engaging
  and informative training modules for both internal teams and customers.


• Slack Channel Moderator:
  Establish, maintain and moderate a Slack channel designed for real-time
  product questions and discussions. This involves creating and being the
  primary contributor of a collaborative space where team members can seek
  and share information about Brooke.ai, ensuring timely responses to
  inquires and fostering a culture of knowledge sharing.


• Custom GPT: Spearhead the
  creation and ongoing refinement of a custom Generative Pre-trained
  Transformer (GPT) model tailored for comprehensive product knowledge and
  troubleshooting support. This initiative aims to harness the power of AI
  to enhance the accessibility and accuracy of product-related information
  for both internal teams and customers.


• Internal Training: Design and
  deliver training sessions to ensure internal teams are well-informed about
  the latest product updates and functionalities.


• Business Analysis: Conduct
  market research, competitor analysis, and gather user feedback to support
  informed product planning and decision-making.


• Product Planning Support:
  Assist in the development of product roadmaps and feature specifications
  by providing analytical support and insights.


• Cross-Functional
  Collaboration: Work closely with development, marketing, customer support,
  and sales teams to ensure cohesive product knowledge and messaging.


• User Feedback Analysis:
  Analyze user feedback and usage data to identify trends, issues, and
  opportunities for product improvement.

Ideal
Candidate:

• Bachelor’s
  degree in Business, Communications, Information Technology, or a related
  field preferred


• 1-3 years of
  professional workforce experience preferred


• Proven
  experience in technical writing, knowledge management, or a similar role
  within a software product environment.


• Experience in
  curating content for learning management systems, preferably related to
  software products.


• Strong
  analytical skills with experience in business analysis or product
  research.


• Excellent
  communication and presentation skills.


• Familiarity with
  documentation and collaboration tools (e.g., Confluence, JIRA, Trello).


• Ability to work
  cross-functionally and collaborate with multiple teams.


• Detail-oriented
  with a strong focus on accuracy and quality.


• Self-motivated
  with the ability to manage multiple projects simultaneously.


• Experience in
  the automotive industry considered a valuable asset.

Additional
Important Information & Offerings:

• M-F, 9 – 5
  hours; In-Office Work Schedule with hybrid flexibility after training


• $50,000 -
  $60,000 salary range (experience depending)


• Medical/Dental/Vision
  Insurance


• 401(k) plan w/ employer
  match


• PTO, sick time,
  and paid Holidays


• Team-oriented,
  positive, and supportive company culture environment