Product Implementation Specialist - Virtual Company
La Jolla, CA 92037
About the Job
The Product Implementation Coordinator is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.
Principal Duties and Responsibilities:
- Planning
- Coordinate the product roadmap per management priorities;
- Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict
- Execution (Build, Test, Release)
- Direct the day-to-day product implementation activities
- Animate the daily product administration stand-up
- Animate the daily scrum
- Ensure clear understanding and alignment of tasks/priorities across the entire product team
- Maintenance
- Coordinate regular maintenance of products as needed
- Ensure timely troubleshooting of reported bugs in production
- Ensure accurate root-cause-analysis of all bugs with a focus on trends and the required actions to avoid repeat errors and a long-term focus on continuous improvement
- Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
- Performance Management
- Ensure Jira tickets are kept in good order with data to serve analytical reporting
- Creation of KPI reporting for use in steering the team
- Creation of management dashboards relative to product pipeline, throughput and team performance
- Continuous Improvement
- Maintain a constant feedback loop on the product implementation process, logging all key insights
- Conduct monthly and quarterly lessons learned
- Identify initiatives for continuous improvement and drive them to completion
Required / Desired Knowledge, Experiences and Skills:
- 2-3 years insurance industry experience
- Experience with project management with proven track record of working successfully with multiple departments
- Professional experience with Jira
- Excellent presentation skills and slideware capabilities
Education/Certifications:
- Bachelor’s Degree in a related field required
Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
EEO Notice
Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Privacy Notice
Vaco LLC and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco”) respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco’s HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Pay Transparency Notice
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to:
- the individual’s skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.