Product Genius-BMW of Peabody - Lyon-Waugh Auto Group
Peabody, MA 01960
About the Job
BMW of Peabody, part of the Lyon-Waugh Auto Group, is searching for an individual to join our diverse team as a Product Genius. Our ideal candidate will be positive, friendly, and passionate about providing exceptional customer care to our clients. In return, you will be part of a dynamic company that provides our people with support, career advancement opportunities and great benefits.
If you are looking to build a future in retail automotive or are curious to learn more about our exciting industry, reach out to Lyon-Waugh today!
Pay Rate: $17/hr. Brand Certified: $18/hr. plus bonuses
Schedule: Monday-Friday 9am-5pm
What you need to be successful in this role:
- Strong customer service skills
- Technologically savvy
- Ability to communicate in a positive professional manner verbally & written
- Ability to perform and multi task in a fast paced environment
- Time management skills; dependable
- Ability to drive a manual shift - a plus but not required
- Must be 18 years of age or older
- Valid driver's license & clean driving record
- Desire to grow
What you will do:
• Product presentation and explanation, done by working with Sales Managers to keep clients in the showroom engaged and enthused.
• Work with clients in the service drive, i.e. product questions, demonstration of features, and post op of delivery.
• Establish ongoing consultative relationship with customer by being available during business hours to answer questions.
• Completing sold car deliveries alongside Sales Advisors.
• Upgrade knowledge of brand products and services by training on-the-job and participating in educational and development programs on and off site.
• Generate goodwill by greeting and serving the customer promptly and courteously.
• Professionally, courteously and respectfully interact with clients to provide a consistent premium customer experience building dealer sales loyalty.
What we can offer you:
- Opportunity for growth
- Robust benefits package
- Standard 401(k) and Roth option, both with a company Match
- Vacation, sick and paid holidays
- Employee discounts
- Fun perks such as company BBQ, monthly newsletter, celebrations, paid volunteer day, opportunities for concert or sporting event tickets and so much more
- Smoke Free Campus
- Dog friendly campuses