Product Evaluation Research Manager - Highmark Health
Richmond, VA
About the Job
Company :
Highmark Health
Job Description :
JOB SUMMARY
*If living within a 50 mile radius of a Highmark location (PA, DE, WV or NY) this is hybrid role in office 3 days a week.
This role is part of the Solutions Insights and Validation (SIV) team within the larger Product and Health Experience (PHE) organization. PHE aims to deliver exceptional health experiences through user-friendly products and solutions using the power of data and innovative features to engage customers and clinicians. This role oversees the design and execution of Measurement and Evaluation Plans (MEPs) for all PHE solutions which identify key performance indicators of customer/clinician experience, clinical, cost, and operational outcomes to provide insight and inform strategic decision making.
ESSENTIAL RESPONSIBILITIES
+ Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.
+ Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.
+ Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.
+ Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses.
+ Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.
+ Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.
+ Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.
+ Other duties as assigned or requested.
EXPERIENCE
Required
+ 5 years work experience, with some exposure to innovation or healthcare related fields, OR
+ 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields
Preferred
+ 3 years in payer, hospital system, or care delivery industry
+ 3 years of influencing change in complex organizational systems
+ 3 years around the research setting, preferably clinical research
SKILLS
+ Measurement and evaluation research plan development and key performance metrics (study design, research)
+ Demonstrated stakeholder management and influence, and teamwork skills
+ Project Management
+ Strong quantitative and analytic skills for the coordination of analytics deliverables
+ Creation of insights reporting and information sharing (communication and writing- executive presentation skills)
+ Commitment to self development and the development of others
EDUCATION
Required
+ Bachelors degree in general science, life/health related science degree or related disciplines or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
+ Masters degree in general science, life/health related science degree or related disciplines
+ Doctorate degree in general science, life/health related science degree or related disciplines
LICENSES or CERTIFICATIONS
Required
+ None
Preferred
+ None
Language (Other than English):
None
Travel Requirement:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Pay Range Minimum:
$67,500.00
Pay Range Maximum:
$124,800.00
_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J242173
Highmark Health
Job Description :
JOB SUMMARY
*If living within a 50 mile radius of a Highmark location (PA, DE, WV or NY) this is hybrid role in office 3 days a week.
This role is part of the Solutions Insights and Validation (SIV) team within the larger Product and Health Experience (PHE) organization. PHE aims to deliver exceptional health experiences through user-friendly products and solutions using the power of data and innovative features to engage customers and clinicians. This role oversees the design and execution of Measurement and Evaluation Plans (MEPs) for all PHE solutions which identify key performance indicators of customer/clinician experience, clinical, cost, and operational outcomes to provide insight and inform strategic decision making.
ESSENTIAL RESPONSIBILITIES
+ Lead the development of a comprehensive Measurement & Evaluation Plan (MEP), which captures all key performance metrics and articulates a plan for data collection & analysis as well as the schedule for insights & analysis reporting for each of the solutions within their assigned portfolio of work. Consult with team members or other enterprise partners in the evaluation of clinically innovative solutions and build buy-in for solution measurement approach with key matrixed Enterprise or partner stakeholders.
+ Manage stakeholders enterprise wide throughout the lifecycle of a solution as it relates to identifying and aligning on solution business objectives, key metrics, targets, data collection timelines, analysis and insights timelines and deliverables within the MEP. Broad stakeholder management including product owners, vendor and industry partners, clinicians, analytic partners marketing, finance, client facing teams, other health system partners.
+ Consult with internal product owners during the solution design phase to ensure that the appropriate data collection methods are in place and that data sources will be available for post-launch measurement & evaluation purposes. Includes consulting on vendor contracting, enterprise data operations and storage, collection of data via enterprise clinical programs, etc.
+ Partner with Enterprise Analytics teams to plan, implement, and maintain the Living Health solution dashboards with the appropriate solution performance data. Manage the delivery of the dashboards according to time and quality, including requirement gathering, beta testing with key stakeholders and publishing results to a broad audience. Lead regular discussion and interpretation of monthly dashboard results. Ongoing maintenance and enhancement of key analyses.
+ Collaborate with Enterprise Analytics partners to prepare and present deep dive Insights and Analysis Reports on the solutions within their portfolio. Develop solution performance insights with internal product owners to inform solution enhancements and drive strategic decision making. Drive milestone-based outcome reporting through coordination with the matrixed analytic team and lead the creation and finalization of each deliverable while extracting insights from ongoing and completed studies to develop the adoption and engagement strategy for the solution into the health system.
+ Actively advance dissemination of insights and study outcomes including preparation and review of data and reports for internal and external presentations, executive audiences, as well as manuscripts (co-authorship) for publication.
+ Build and maintain a portfolio of solution Measurement & Evaluation plans, key performance indicator dashboards, other analyses and insights.
+ Other duties as assigned or requested.
EXPERIENCE
Required
+ 5 years work experience, with some exposure to innovation or healthcare related fields, OR
+ 3 years work experience post graduate degree, with some exposure to innovation or healthcare related fields
Preferred
+ 3 years in payer, hospital system, or care delivery industry
+ 3 years of influencing change in complex organizational systems
+ 3 years around the research setting, preferably clinical research
SKILLS
+ Measurement and evaluation research plan development and key performance metrics (study design, research)
+ Demonstrated stakeholder management and influence, and teamwork skills
+ Project Management
+ Strong quantitative and analytic skills for the coordination of analytics deliverables
+ Creation of insights reporting and information sharing (communication and writing- executive presentation skills)
+ Commitment to self development and the development of others
EDUCATION
Required
+ Bachelors degree in general science, life/health related science degree or related disciplines or relevant experience and/or education as determined by the company in lieu of bachelor's degree.
Preferred
+ Masters degree in general science, life/health related science degree or related disciplines
+ Doctorate degree in general science, life/health related science degree or related disciplines
LICENSES or CERTIFICATIONS
Required
+ None
Preferred
+ None
Language (Other than English):
None
Travel Requirement:
Less than 25%
PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS
Position Type
Office- or Remote-based
Teaches / trains others
Occasionally
Travel from the office to various work sites or from site-to-site
Rarely
Works primarily out-of-the office selling products/services (sales employees)
Never
Physical work site required
No
Lifting: up to 10 pounds
Constantly
Lifting: 10 to 25 pounds
Occasionally
Lifting: 25 to 50 pounds
Rarely
_Disclaimer:_ _The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job._
_Compliance Requirement_ _: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies._
_As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy._
_Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements._
Pay Range Minimum:
$67,500.00
Pay Range Maximum:
$124,800.00
_Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets._
Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.
EEO is The Law
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( _https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf_ )
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact number below.
For accommodation requests, please contact HR Services Online at HRServices@highmarkhealth.org
California Consumer Privacy Act Employees, Contractors, and Applicants Notice
Req ID: J242173
Source : Highmark Health